Published by DoorDash on Nov 5, 2024

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Why should I report an Issue with DoorDash - Food Delivery?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of DoorDash to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About DoorDash - Food Delivery

1. With more than 310,000 menus and 55,000+ grocery, convenience & retail stores across 4,000+ cities in the U. S. , Canada, and Australia, you’ll find the best of your neighborhood as you shop and order online.

2. Shop diets like gluten-free & vegan. · Schedule deliveries: Order in advance and get it when it's most convenient for you. · Real-Time Tracking: See when your order will arrive. · No Minimums: Order as little or as much as you want. · Easy Payment: Conveniently pay via Google Pay, Venmo, Paypal, credit card, or SNAP/EBT at participating Mx.

3. Safeway, Albertsons, Aldi, Sprouts Farmers Market, Meijer, Hy-Vee, Grocery Outlet, Winn-Dixie, Smart & Final, BJ’s, Vons, Weis, ACME, Raley’s, Fresh Thyme, Giant Eagle, Bashas’, Bristol Farms and more.

4. DoorDash offers the greatest online selection of your favorite restaurants and stores, facilitating delivery of freshly prepared meals, groceries, OTC medicines, flowers & more.

5. Get unlimited $0 delivery fees and up to 10% off eligible orders from your neighborhood restaurants, grocery stores, and more.

6. Plus, enjoy $0 delivery fees for your first month. ·Grocery: Fulfill your weekly grocery list, from produce to diapers.

7. McDonald's, Starbucks, Chick-fil-A, Burger King, Wendy’s, Chipotle, The Cheesecake Factory, Outback Steakhouse, Panera, Chili's, Subway, Dunkin’ Donuts, Jamba Juice, Panda Express, Moe's, P. F.

8. Plus, DashPass members get access to exclusive items and offers, and 5% in DoorDash credits back on eligible Pickup orders.

9. Your first 30 days on DashPass are free, then your membership auto-renews at $9. 99/month. Cancel anytime.

10. Walgreens, 7-Eleven, CVS, Rite Aid, Dollar General, Wawa, Sheetz, Casey’s, Total Wine, BevMo!

11. Delivery anywhere you are.

DoorDash Customer Insights

1. Both agents were great and were trying to be helpful; the second made sure the DashPass was canceled and refunded the charges.I wish there was an option to tip DASHER after an order was completed.

2. Not only that it has completely froze my phone to where the keyboard doesn't even pop up! I no longer have any confidence in this app, and I suggest any people looking to order food go to Uber Eats instead!Prices are not the same as if you went to the the restaurant.

3. The only way I seem to be able to get these house brand items is to order from some place else and then double dash to get the thing I actually want from a different location.

4. I order a lot of certain franchise home brand goods that seem to not be offered at the location that Doordash always sends the dasher to.

5. And lastly, if I place an order that already comes up to $30 for 2 items that in person would be half that price, how dare you preset the tip to be $8 lmfao I'm not rich! How about y'all charge less in surcharges.

6. However, I have gotten a 40% code from doordash twice and both times my order was cancelled because "the driver had an unforseen issue" or something like that.

7. Example being on android, only 1 Buffalo Wild Wings is listed over 5 miles away, while iPhone has 3 listed with one of them being only 2.5 miles away.I do not recommend Doordash at all at this point.

8. I have just spent weeks getting emails about a payment failure for the DashPass that I never signed up for and had been canceled a month ago when I found the charge.

9. UberEATS has this option, which is great! So many times I tip Dashers for there to take forever and a day for delivery and/or have items come up missing for my orders.

10. Be having to watch that before finalizing the order.WORST APP EVER! I tried OVER AND OVER AND OVER again to add an item that I missed to my KFC order.

11. We've canceled Dashpass several times,but its still active, they try to charge us, it's declined, I try to cancel & they told me they can't bc my account has been inactive.

Steps to Troubleshoot & Fix DoorDash Issues

1. Fix DoorDash Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart DoorDash: Restarting the app will resolve most errors.
  2. Update the DoorDash App. Here is how:
    1. On Android goto PlayStore » Search for "DoorDash" » Open DoorDash - Food Delivery » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DoorDash » click "UPDATE".
  3. Clear DoorDash - Food Delivery app cache: Clearing cached data will force your app to retrieve the latest data directly from DoorDash servers.
    1. On Android, goto Settings » Apps » Select "DoorDash - Food Delivery" » click Storage » click "Clear Cache".
  4. Check DoorDash app permissions. If any of these permissions required to use your device's features are disenabled, DoorDash might not work.
  5. Uninstall and reinstall DoorDash. If nothing else has worked, completely uninstall DoorDash then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DoorDash not working


2. Fix DoorDash Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make DoorDash be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DoorDash not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DoorDash may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I can no longer afford the monthly payment i would like to cancel

    — by Angelina Marie McClure 3 years ago

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