Published by OLO on Oct 23, 2023

Report an issue with 99 Restaurants.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with 99 Restaurants?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of OLO to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About 99 Restaurants

1. Join 99 REWARDS and get great perks when you join! - Exclusive 99 news and rewards - be the first to know about promotional events and get special offers. - Enjoy a Free Dessert every year for your birthday. - More surprises all year long when we send personalized offers just for being one of our most loyal Guests. - Faster online checkout and group ordering online. - Ability to check in fast when you dine in so you can earn more rewards!

2. Whether you are dining in or ordering ToGo, we've got something for everyone on the menu - hand breaded Boneless Wings, signature Broiled Sirloin Tips, fresh, local seafood and tall, frosted mugs of beer.

3. Order online - Get all your favorites menu items when you order ToGo - Available for Curbside Pickup or delivered to your door.

4. Easy access to all locations to order online, get directions and view hours of operation.

5. The 99 Restaurant & Pub is a great place to enjoy a freshly prepared meal in distinctly hearty New England style.

6. And all your rewards are also redeemable online so you can checkout even faster.

7. Download the app for easy access to The Nines today!

8. Special notifications and location specific offers will be sent only with your permission.

99 Restaurants Customer Insights

1. So it forces you to check "opt into email" to continue even though typing in your email is "optional." I'm prepared to receive a bunch of junk emails now even though I will probably uninstalVery bad app, love the food but the app is very glitchy, slow and freezes a lot, I placed an order and it timed out and kicked me off but told me the order was not placed even though it was.

2. Scrolling is a nightmare and every time I go to order I have to choose the restaurant closest to me out of all the restaurants IN THE WORLD! If it doesn't get fixed soon I am deleting the appVery slow app.

3. I just got it for the first time and it is so slow, glitchy and freezes so bad that I gave up to put an order because it was taking so long to function.

4. Restaurant good.Slow & Stupid - Many times ( like tonight) I have been so irritated with how slow this app is that I have decided to order from somewhere else.

5. The website works faster.Got the app, tried to order , first the lag is horrible, then it kept saying restaurant is closed, when I tried placing my order.

6. No, completely redo it! The number of times I go to order food and just give up because it's too slow or just annoying me in general is ridiculous.

7. After struggling to order I was on the page where you put your payment info through and accidently opened a text message and the app cleared everything and I had to start all over.

8. It freezes often and doesn't remember what restaurant I chose or my car or the food in my cart.

9. I tried 3 times, then called the 99, they were very much open, she told me to try and order online.

10. It just says it's invalid and one of the times erased my order after trying to use the reward so I have to make it again...App is un-usable.

11. I shouldn't have to call in after placing my order to add a comment.

Steps to Troubleshoot & Fix 99 Restaurants Issues

1. Fix 99 Restaurants Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart 99 Restaurants: Restarting the app will resolve most errors.
  2. Update the 99 Restaurants App. Here is how:
    1. On Android goto PlayStore » Search for "99 Restaurants" » Open 99 Restaurants » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 99 Restaurants » click "UPDATE".
  3. Clear 99 Restaurants app cache: Clearing cached data will force your app to retrieve the latest data directly from 99 Restaurants servers.
    1. On Android, goto Settings » Apps » Select "99 Restaurants" » click Storage » click "Clear Cache".
  4. Check 99 Restaurants app permissions. If any of these permissions required to use your device's features are disenabled, 99 Restaurants might not work.
  5. Uninstall and reinstall 99 Restaurants. If nothing else has worked, completely uninstall 99 Restaurants then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing 99 Restaurants not working


2. Fix 99 Restaurants Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make 99 Restaurants be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to 99 Restaurants not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, 99 Restaurants may not be able to connect to the Internet when running in the background.

Reported Issues