Published by ALFA CO on Sep 19, 2023

Report an issue with FireGrill KSA.
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Why should I report an Issue with FireGrill KSA?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ALFA CO to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About FireGrill KSA

1. يتيح لك هذا التطبيق الطلب مقدماً من فاير جريل لتأخذه من أقرب فرع لديك في وقت لاحق بالإضافة إلى شراء منتجات فاير جريل كالملابس وغيرها بكل سهولة. إن ما يميز التطبيق هو أنه يمكنك الاطلاع على آخر المستجدات المتعلقة بالفروع وقائمة الطعام والعروض. احرص على تحديث التطبيق باستمرار لتستفيد من خدمة التوصيل، والهدايا الحصرية من برنامج الولاء وغيرها الكثير!

2. The app also provides up-to-date information on restaurant locations, new menu items, and the latest FireGrill deals, among others.

3. This app enables you to order FireGrill menu items in advance for pick up at your nearest FireGrill restaurant at a later time.

4. Be sure to check back often for future app updates that will give you access to exciting upcoming features including delivery ordering, loyalty rewards and many more!

5. A “Wear” section is also available for purchase of FireGrill’s clothing apparel.

FireGrill KSA Customer Insights

1. Then it says new version available, and forces to playstore, where the only optionis to Open... there is no new update!.Extremely bad No customer service or number to call if you need help with your order 1 order being prepared for 2 hours in weekdays i had to go and buy dinner after 2 hours of waiting ...This is the worst delivery app everBad application.

2. Once you order and exit the application, you can't find or track your order.Wouldn't submit my address for delivery option (eastern district Riyadh city) ,it only showed it once by accident and I couldn't complete any order , I really like your food guys just check and fix the app5 stars for caring about the customrs I order yesterday through the app and somehow technical erro happened order was delayed 4 hr i sent feedback through the app and Mr jeffery contacted me immediatly issue was solved and i recived my order that day.

3. I can't even place an order! every time I try it says "something went wrong".

4. Pretty darn disappointing.Order history does not appear.

5. he offerd me free order next day as a compansationApp works once.

6. Add Coke or Pepsi and people will order from you.App is broken, unusable.

7. It says an update is required, tapping that redirects to Google Play Store.

8. The lastest update ..when I open the App it says there is a new update.

9. When I choose custom build, it says choose a style with no further options, no matter how often I press it.

10. But there is no update available.The app no longer works for me.

11. I open the app thru GS it shows the same message.

Steps to Troubleshoot & Fix FireGrill KSA Issues

1. Fix FireGrill KSA Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FireGrill KSA: Restarting the app will resolve most errors.
  2. Update the FireGrill KSA App. Here is how:
    1. On Android goto PlayStore » Search for "FireGrill KSA" » Open FireGrill KSA » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FireGrill KSA » click "UPDATE".
  3. Clear FireGrill KSA app cache: Clearing cached data will force your app to retrieve the latest data directly from FireGrill KSA servers.
    1. On Android, goto Settings » Apps » Select "FireGrill KSA" » click Storage » click "Clear Cache".
  4. Check FireGrill KSA app permissions. If any of these permissions required to use your device's features are disenabled, FireGrill KSA might not work.
  5. Uninstall and reinstall FireGrill KSA. If nothing else has worked, completely uninstall FireGrill KSA then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FireGrill KSA not working


2. Fix FireGrill KSA Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FireGrill KSA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FireGrill KSA not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FireGrill KSA may not be able to connect to the Internet when running in the background.

Reported Issues

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