Contact Zomato Customer Service

Why should I report an Issue with Zomato: Food Delivery & Dining?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Zomato to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether it's your breakfast, lunch or dinner, find the best around you with Domino’s, Pizza Hut, McDonald’s, Starbucks, Subway, Burger King, Taco Bell, KFC, Chaayos, Pasta, Burgers, Noodles, Paranthas, Lassi, Biryani, Idlis, Dal Makhani, Butter Chicken, Paneer Makhani, Dosas, Salads, Cakes, Ice Creams, Mithai, Samosas, Momos, Sushi…& a lot more. Prefer vegetarian food?

2. Whatever you feel like eating, Zomato is the only app you need for the quickest doorstep delivery or to find the best restaurants. With over 1. 5 million listed restaurants, explore the best food around you with India’s most loved & trusted food app- making hungry customers happy since 2008!

3. Zomato Instant brings selected dishes from restaurants to your doorstep, in a few minutes. Dining out?

4. With online food delivery across 1000+ cities, get delivery of your favourite local & international dishes within minutes, even late at night.

5. Rate & review restaurants to share with crores of foodies. :mirror_ball: Explore the pulse of the city with Zomato Live.

6. Order from veg-only restaurants or see vegetarian dishes in any restaurant. Health conscious?

7. Track your food order real-time: right from payment confirmation to estimated delivery time.

8. Use search filters to find restaurants that fit your budget or are close by, or just refer to our curated lists called ‘Collections’.

9. Intercity Legends brings iconic dishes from various cities of India to your doorstep.

10. Delicious biryani or crispy dosas, pizza or burgers, Indian sweets or cakes, chai or coffee?

11. Get exciting deals & offers with up to 60% OFF or free dishes from restaurants.

1. Even with gold membership, you can't reach their customer service, their AI can't resolve the issues most of the times and in case of spillage issues/order items missing you don't have the option to get a refund, all they do is issue a stupid coupon with way less value.

2. And 6 time the amount was deducted from my account but the order was not placed.If you want to order something, first thing that comes in mind is Zomato.

3. The support says, "I understand your concern," then immediately end the chat with "I'll transfer the issue to relevant team for better resolution." I even sent an email to zomato support.

4. This is very painful for me to pay for gold membership and the services I get from Zomato.Worst Customer Service.

5. It is beneficial calling the restaurant as most restaurant provide free delivery and food at very less price.I couldn't use Zomato credits in any of the food orders.

6. Good thing Zomato doesn't have delivery guys who eat your order anymore.

7. The only option I find to resolve the issue is using chat, and there is no option to talk to customer support.

8. But once the mentioned delivery period is over, I'm receiving a message that restaurant has been cancelled my order.

9. 2 times it has confirmed the order in cash on delhivery even if I choose online payment and after the payment it complete it shows that the order was never placed and amount will be refunded.

10. But why don't you refund 100% amount when you miss the on-time-delivery time which you have promised to the customer.

11. This shows that Zomato doesn't care for their old long term customers.

1. Fix Zomato Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Zomato: Restarting the app will resolve most errors.
2. Update the Zomato App. Here is how:
   1. On Android goto PlayStore » Search for "Zomato" » Open Zomato: Food Delivery & Dining » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Zomato » click "UPDATE".
3. Clear Zomato: Food Delivery & Dining app cache: Clearing cached data will force your app to retrieve the latest data directly from Zomato servers.
   1. On Android, goto Settings » Apps » Select "Zomato: Food Delivery & Dining" » click Storage » click "Clear Cache".
4. Check Zomato app permissions. If any of these permissions required to use your device's features are disenabled, Zomato might not work.
5. Uninstall and reinstall Zomato. If nothing else has worked, completely uninstall Zomato then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Zomato not working

2. Fix Zomato Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Zomato be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Zomato not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Zomato may not be able to connect to the Internet when running in the background.