Published by Bauer Hockey, LLC

Report an issue with Bauer Fit.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Bauer Fit?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Bauer Hockey, LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Bauer Fit image 1 contact Bauer Fit image 2

Bauer Fit Customer Insights

1. Better off going into your closest Pro Shop.Perfect I found every thing I need, but the scan is a bit confusing once your past that, it's the best hockey appFirst saw it thought "oh cool!" However, getting your six year old to fit in the frame was a pain.

2. I will probably take this information to the hockey shop when I make my first purchase just to check it out... but after that, I will be able to buy my stuff where ever I want.

3. It kept telling me that the wrists must be inside the scan area even though it looked like they were.

4. Don't waste your time.I tried this with my 6 year-old, but after several minutes of trying, I could never get more than 3 or 4 (usually 3) checkmarks.

5. Great app! Easy to use and takes the guesswork out of buying properly fitting equipment.

6. The wrists never get the check mark.

7. Moved to manual , but it leaves out things like hand size.

8. Really convenient... love it!!Worst experience ever.

9. Absolutely could not scan the body.

10. I eventually gave up.Misses the mark.

11. Sizing with photos is touchy and usually way off.

Steps to Troubleshoot & Fix Bauer Fit Issues

1. Fix Bauer Fit Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Bauer Fit: Restarting the app will resolve most errors.
  2. Update the Bauer Fit App. Here is how:
    1. On Android goto PlayStore » Search for "Bauer Fit" » Open Bauer Fit » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bauer Fit » click "UPDATE".
  3. Clear Bauer Fit app cache: Clearing cached data will force your app to retrieve the latest data directly from Bauer Fit servers.
    1. On Android, goto Settings » Apps » Select "Bauer Fit" » click Storage » click "Clear Cache".
  4. Check Bauer Fit app permissions. If any of these permissions required to use your device's features are disenabled, Bauer Fit might not work.
  5. Uninstall and reinstall Bauer Fit. If nothing else has worked, completely uninstall Bauer Fit then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bauer Fit not working


2. Fix Bauer Fit Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Bauer Fit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bauer Fit not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bauer Fit may not be able to connect to the Internet when running in the background.

Reported Issues