Contact Azuga Fleet Customer Service

Why should I report an Issue with Azuga FleetMobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Azuga to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It is the discretion of your supervisor to choose the events included in the scores calculated for your fleet or company. • How is the Azuga Driver Score calculated? • Magnitude of events: For example, a hard brake is a change in speed of 8-12 MPH in ONE second. • Duration: For example, the number of seconds driving above the speed limit threshold. • Spatio-temporal index: Helps give a perspective on when the event occurred and how well the driver behaved when conditions were adverse.

2. Leverage a range of built-in utilities, such as vehicle health monitoring, navigation, tracking, parked vehicle location, and third-party apps. • The Azuga GPS fleet tracking device plugs directly into the vehicle’s on-board computer and captures data on how safely and efficiently your employees drive. • What is the Driver Score?

3. For Fleet and Safety managers, this same app lets you view the status of your fleet, keep an eye on driving behavior and send rewards to drivers. • Track safety scores.

4. Azuga takes the data and creates a driver score and ranking based on each individual driver’s behavior behind the wheel. • Note: Not all events are considered for score calculations.

5. Supervisors can view the same scores and leaderboard to see how well drivers perform behind the wheel and what driving behaviors need work, from a laptop, mobile phone, or tablet. • Reward safe, smart driving.

6. For drivers, the app lets you view scores, receive rewards for safe driving, review your trip logs, punch in and out of shifts and more.

7. Hit the road with Azuga FleetMobile, the Azuga Fleet companion app designed to reward drivers for good behavior.

8. For example, speed during snow conditions. • The Driver Score screen displays a driver’s performance and driving behavior.

9. The first section has the driver’s overall safety score followed by the scores for the unsafe driving events.

10. Using Bluetooth, pair phone with the GPS Tracking device to identify who is actually driving the vehicle. • Receive alerts and notifications.

11. Rewards can also be sent via Azuga Fleet. • ID Drivers.

1. This causes so much unneeded stress on already over worked employees.Does not reflect a true rating as, for one, if you have to drive more for work in a stop and go environment, your scored lower than an accomplice who lives far and has a smoother drive with less stops.

2. Our fleet of trucks has been using this app for over a year now and the company is more than willing to work with us on minor changes that we require for more proficient business and any issues that have popped up since we began using it, they have corrected quite quickly.

3. I'll check back later if this works.Takes anywhere from 1-15minutes to sync with the GPS device, most of the time it's a minimum of 5 minutes to sync.

4. Then it connects to one phone in the truck and sometimes it doesn't know if it's the driver or the passenger since there is two of us with the app on our phone for the same vehicle.This app makes you drive more recklessly.

5. Also I do not like the fact I have to allow it to track my movements even when I'm not synced to a vehicle.Great app! Our driving scores and habits have improved 300% since using the app.

6. Its for my work phone so I don't really care about that, however I'd never install this on my personal phone.This app has me in last place witch I don't know why.

7. You tend to speed up at yellow lights and stop real close to cars that cut you off just to avoid hard brakes.

8. Shows trucks 100+ miles from where they are actually located.The task is simple, ping the location every two minutes.

9. I just did a 7 minute drive and the app says I idled for 4m 2sec of that 7 minute drive ( I idled for less than 30 seconds).

10. On top of that the app will say you idled for the time it takes for it to sync.

11. It's says I hard break all the time witch I do not due to the load I carry.

1. Fix Azuga Fleet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Azuga Fleet: Restarting the app will resolve most errors.
2. Update the Azuga Fleet App. Here is how:
   1. On Android goto PlayStore » Search for "Azuga Fleet" » Open Azuga FleetMobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Azuga Fleet » click "UPDATE".
3. Clear Azuga FleetMobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Azuga Fleet servers.
   1. On Android, goto Settings » Apps » Select "Azuga FleetMobile" » click Storage » click "Clear Cache".
4. Check Azuga Fleet app permissions. If any of these permissions required to use your device's features are disenabled, Azuga Fleet might not work.
5. Uninstall and reinstall Azuga Fleet. If nothing else has worked, completely uninstall Azuga Fleet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Azuga Fleet not working

2. Fix Azuga Fleet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Azuga Fleet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Azuga Fleet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Azuga Fleet may not be able to connect to the Internet when running in the background.