Contact Sobotta Anatomy Customer Service

Why should I report an Issue with Sobotta Anatomy?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Elsevier GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And when i clicked the next chapter the pop-up showed again that i have to buy it...Won't download the full version, I have purchased the upgrade, and the app informed me that 500 mb of data is downloaded, but no any upgraded figure is available and always asks for download again, I have downloaded 5 times but no use!! I sent a feedback back about a week ago but the developer did not answer me at all, so DO NOT UPGRADE THE APP FOR MONEY BECAUSE IT IS USELESS AND THERE IS NO CUSTOMER SUPPORT!!I payed for the head and neck chapters but it won't allow me to open any of the figure, payed or free.

2. But everytime I go back to the menu and look at a new picture the pins are back again! - When I change language looking at a picture (not in the main menu) it transports me to the very first picture of the list!! Bug!! I want my settings to stay and the bug gone.

3. They could charge 1€ or 1000€, no transparency until after the factExtremely large program which downloads all the locked data, which makes it unwielding and extremely slow!One of my most favorite anatomy references and it's getting better in every update.

4. Reinstallation alone uses same rights as last time...so still no pics to display, cause app can't download.

5. Happy! App still should have given fault-mssge, but it's phone-app, not pc!Hello, I purchased upper extremity and then app took the money from my balance but the pics were not unlocked.

6. There are no student discounts either.Problems: -When I select my language option (German-Latin) it always switches back to English after I re-open the App.

7. I'd love the App...SOLVED:reinstalled, again, still same: starts, let's you select region, picture, then loads indefinately.

8. They grow increasingly slow to use if you decide to upgrade and pay for extra figures, which you have to in order to study.

9. don't waste your moneyZero indication of the final price when buying the full version.

10. Solution: First change rights of the app to allow acces to storage(!).

11. After the 15th download the chapter did not open.

1. Fix Sobotta Anatomy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sobotta Anatomy: Restarting the app will resolve most errors.
2. Update the Sobotta Anatomy App. Here is how:
   1. On Android goto PlayStore » Search for "Sobotta Anatomy" » Open Sobotta Anatomy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sobotta Anatomy » click "UPDATE".
3. Clear Sobotta Anatomy app cache: Clearing cached data will force your app to retrieve the latest data directly from Sobotta Anatomy servers.
   1. On Android, goto Settings » Apps » Select "Sobotta Anatomy" » click Storage » click "Clear Cache".
4. Check Sobotta Anatomy app permissions. If any of these permissions required to use your device's features are disenabled, Sobotta Anatomy might not work.
5. Uninstall and reinstall Sobotta Anatomy. If nothing else has worked, completely uninstall Sobotta Anatomy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sobotta Anatomy not working

2. Fix Sobotta Anatomy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sobotta Anatomy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sobotta Anatomy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sobotta Anatomy may not be able to connect to the Internet when running in the background.