Published by Al-Masareef App on Aug 13, 2024

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Why should I report an Issue with المصاريف?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Al-Masareef App to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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المصاريف Customer Insights

1. It should deduct the installments on monthly basis instead of charging the whole loan to the account and show it in negative.Can someone explain to me why in the earth i lost my synced data two times even if I make sure to sync it manually from time to time? Like six months of synced data gone in a blink of the eye, just why?!! Mistake like this can ruin the entire experience in general.I would give more than 5 stars if I could.

2. Also, when I withdraw cash from my bank account it should automatically adds it to my cash on hand wallet then it asks me if I want to use the money or not and if I answered yes then it encourages me to add a new expense.I lost all my entries that have been backed up to google drive after replacing the phone.

3. 2- Wish there was a way to add money on hand as a separate wallet and when I wish to add new expenses I can choose where that money is being deducted from, either my bank account or cash.

4. It needs to be multi languages, add the ability to use several currencies in the single account with transfer rates, it also going to be very nice if you can add a to do or a shopping list also the ability to synchronise with other family members.

5. These features are available in many other wallet apps , but what makes distinguished is the Arabic language, but I hope that you add English language too.

6. If the last transaction is added to a locked wallet, then I lock it .. I can still add transactions on it (if I forget to change it)The loan function is not qorking properly.

7. Would love to have an update in the future to get dark theme if its possible or play with the theme colours!! That would be really nice too.

8. First, it's not allowing me to capture photos of bills and store it with daily expenses.

9. first time ai use it he show me report of the month.

10. In addition, there is a very important suggestion, which is to add graphs to the reports to become useful and complete.

11. Also the UI is really nice, eyes catching and clear also nothing is complicated for everyday use and for long term too.

Steps to Troubleshoot & Fix المصاريف Issues

1. Fix المصاريف Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart المصاريف: Restarting the app will resolve most errors.
  2. Update the المصاريف App. Here is how:
    1. On Android goto PlayStore » Search for "المصاريف" » Open المصاريف » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for المصاريف » click "UPDATE".
  3. Clear المصاريف app cache: Clearing cached data will force your app to retrieve the latest data directly from المصاريف servers.
    1. On Android, goto Settings » Apps » Select "المصاريف" » click Storage » click "Clear Cache".
  4. Check المصاريف app permissions. If any of these permissions required to use your device's features are disenabled, المصاريف might not work.
  5. Uninstall and reinstall المصاريف. If nothing else has worked, completely uninstall المصاريف then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing المصاريف not working


2. Fix المصاريف Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make المصاريف be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to المصاريف not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, المصاريف may not be able to connect to the Internet when running in the background.

Reported Issues