Contact Neye Pro Customer Service

Why should I report an Issue with Neye Pro?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ZHIXIONG HU to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. However, this app WILL eat through your battery the instant you launch it and (last time I left it running without force stopping it) will output constant data to a log file with no obvious way to disable this function.Terrible app.

2. Do not use if possible.Excellent app for remote viewing, however it drains the phone battery very fast when the app is running and after you have closed it.

3. It doesn't require my microphone, camera, location and storage.The device used to connect to the yunyis server for remote viewing.

4. I will just upgrade or replace my DVR to one that uses a different remote access application.Afaik this is the only "neye" app that works on the latest version of Android.

5. Bad output resolution, dysfunctional buttons that take too long to figure out (had to squint to make out the words), and the inability to transfer to a FD despite having 32GB free for a 900MB footage.

6. 0/5This app has went from bad to worse im afraid, the developer doesn't respond to any issues or problems, whether on here or by direct email.

7. And made sure it wasnt running.Previously it was working excellent.

8. If it wasn't for that it would get 5 stars.I have subscribed for 3 years however I am not able to view.

9. Killed 40% battery in 4 hours after I had closed the app.

10. Using loads of battery and data.

11. Local viewing only works.

1. Fix Neye Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Neye Pro: Restarting the app will resolve most errors.
2. Update the Neye Pro App. Here is how:
   1. On Android goto PlayStore » Search for "Neye Pro" » Open Neye Pro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Neye Pro » click "UPDATE".
3. Clear Neye Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from Neye Pro servers.
   1. On Android, goto Settings » Apps » Select "Neye Pro" » click Storage » click "Clear Cache".
4. Check Neye Pro app permissions. If any of these permissions required to use your device's features are disenabled, Neye Pro might not work.
5. Uninstall and reinstall Neye Pro. If nothing else has worked, completely uninstall Neye Pro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Neye Pro not working

2. Fix Neye Pro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Neye Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Neye Pro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Neye Pro may not be able to connect to the Internet when running in the background.