1. Allow users to manually type their address as well because at times the manual entry is more accurate than GPS generated house address.While the design is overall great, the experience gets frustrating when you select all the services you want, fiddle with the GPS, fill in thr complete address only to know a particular service is not available in that location! Is there no way you can first verify availability in the pin code and then ask us to proceed with add items to the cart? That should be fairly straightforward!Worst service ever.
2. Worst experience ever ! Never going to use this app again !The app is buggy but I think housejoy's terrible customer service and the terribly managed backend make it worse.
3. When communicated this issue with customer care they are happily saying once an order is booked whether fulfilled or not the coupon is gone ! This is such a great idea to not provide discounts.
4. I had requested for a service some time back with the first time user discount and it was cancelled by the HJ people.
5. Now again when I am trying to book a service, ideally it's my first booking so I should get that discount.
6. Disappointing.I think this is a good service when you are hard pressed for time and also if you find it hard to get a service technician.
7. I had raised this issue to customer care but seems they are taking it so lightly and not yet bothered to fix it.
8. Called up the customer care and it didn't go well as well :( annoyed and frustrated π€The app was working fine without any issues earlier.
9. But I was let down both times, with them cancelling services 10 minutes before the scheduled time and pushing around time slots like it means nothing - without intimation.
10. On top of that the customer care is highly rude and really not bothered about the issue.
11. Without logging into the app, the app does not allow to search the service options available on the app.