Published by HouseJoy

Report an issue with Housejoy-Trusted Home Services.
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Why should I report an Issue with Housejoy-Trusted Home Services?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of HouseJoy to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Housejoy-Trusted Home Services Customer Insights

1. Allow users to manually type their address as well because at times the manual entry is more accurate than GPS generated house address.While the design is overall great, the experience gets frustrating when you select all the services you want, fiddle with the GPS, fill in thr complete address only to know a particular service is not available in that location! Is there no way you can first verify availability in the pin code and then ask us to proceed with add items to the cart? That should be fairly straightforward!Worst service ever.

2. Worst experience ever ! Never going to use this app again !The app is buggy but I think housejoy's terrible customer service and the terribly managed backend make it worse.

3. When communicated this issue with customer care they are happily saying once an order is booked whether fulfilled or not the coupon is gone ! This is such a great idea to not provide discounts.

4. I had requested for a service some time back with the first time user discount and it was cancelled by the HJ people.

5. Now again when I am trying to book a service, ideally it's my first booking so I should get that discount.

6. Disappointing.I think this is a good service when you are hard pressed for time and also if you find it hard to get a service technician.

7. I had raised this issue to customer care but seems they are taking it so lightly and not yet bothered to fix it.

8. Called up the customer care and it didn't go well as well :( annoyed and frustrated 😀The app was working fine without any issues earlier.

9. But I was let down both times, with them cancelling services 10 minutes before the scheduled time and pushing around time slots like it means nothing - without intimation.

10. On top of that the customer care is highly rude and really not bothered about the issue.

11. Without logging into the app, the app does not allow to search the service options available on the app.

Steps to Troubleshoot & Fix Housejoy-Trusted Home Services Issues

1. Fix Housejoy-Trusted Home Services Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Housejoy-Trusted Home Services: Restarting the app will resolve most errors.
  2. Update the Housejoy-Trusted Home Services App. Here is how:
    1. On Android goto PlayStore » Search for "Housejoy-Trusted Home Services" » Open Housejoy-Trusted Home Services » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Housejoy-Trusted Home Services » click "UPDATE".
  3. Clear Housejoy-Trusted Home Services app cache: Clearing cached data will force your app to retrieve the latest data directly from Housejoy-Trusted Home Services servers.
    1. On Android, goto Settings » Apps » Select "Housejoy-Trusted Home Services" » click Storage » click "Clear Cache".
  4. Check Housejoy-Trusted Home Services app permissions. If any of these permissions required to use your device's features are disenabled, Housejoy-Trusted Home Services might not work.
  5. Uninstall and reinstall Housejoy-Trusted Home Services. If nothing else has worked, completely uninstall Housejoy-Trusted Home Services then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Housejoy-Trusted Home Services not working


2. Fix Housejoy-Trusted Home Services Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Housejoy-Trusted Home Services be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Housejoy-Trusted Home Services not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Housejoy-Trusted Home Services may not be able to connect to the Internet when running in the background.

Reported Issues