Contact Amtelco Secure Messages Customer Service

Why should I report an Issue with Amtelco Secure Messages?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AMTELCO & 1Call Healthcare Solutions to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Amtelco Secure Messages (formally known as miSecureMessages or MSM) is a robust, encrypted, two-way instant messaging application which enables messages to be sent securely from device to device.

2. Amtelco Secure Messages offers high priority messages to ensure every critical message is delivered quickly and clearly, keeping users connected with fast and reliable two-way communication.

3. Contact centers gain from the extensive reporting, trackability, and interoperability Amtelco Secure Messages offers.

4. If you don’t know what your login credentials are, contact your Amtelco Secure Messages system administrator or Certified Provider.

5. Amtelco Secure Messages protects sensitive information such as PHI and streamlines team collaboration, offering industries secure business messaging.

6. This may be your answering service, contact center, or your main point of contact within your organization for Amtelco Secure Messages.

7. Enjoy peace of mind, knowing messages are delivered swiftly and securely through Amtelco Secure Messages.

8. Built with flexibility and customization in mind, Amtelco Secure Messages effortlessly adjusts to your evolving IT setup.

9. Amtelco Secure Messages seamlessly integrates with your current systems, simplifying maintenance and support.

10. When you receive a notification from Amtelco Secure Messages, a Persistent Alert notifies you until you acknowledge the message.

11. Re-install the Amtelco Secure Messages app and login with your existing Amtelco Secure Messages credentials.

1. When you are on call and lives are dependent on you hearing your phone when a colleague is reaching out to you for advice, including in the dead of night, but the phone won't ring, makes this app extremely dangerous.

2. It'll dial the number if single tap and dials it WITHOUT the area code (so even when I call the hospital from a message, single click doesn't work).

3. I tried everything I could think of but it would not change to pager or alarm which I would need when I am on call.Repeatedly stops audio notification, just vibration.

4. Working around this delays patient care 😡Suddenly app won't let me change notification sounds, it's stuck on some gentle sound which wouldn't wake up anyone.

5. Hopefully can be resolved as it looks like this problem has been ongoing with this app.Using on Android phone.

6. Pages will be sent to my phone but no Audio notification, only a 2 pulse vibration.

7. I had been getting the ring tone when a message came in, fine for 4 now as of last week, it no longer chimes.

8. This currently isn't.I use Android, used to be able to click on the phone number to append # into my Phone App, then could add *67 in front before dialing.

9. Very annoying problem that has been going on for some time with no fix!I am having issues which I read below are happening to others.

10. I have an an android phone, the volume is at max, chimes is selected in the app and the phone was restarted this morning.

11. Hope our hospital stops using it and get something better soonIssue based been occurring the past 2 months or so.

1. Fix Amtelco Secure Messages Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Amtelco Secure Messages: Restarting the app will resolve most errors.
2. Update the Amtelco Secure Messages App. Here is how:
   1. On Android goto PlayStore » Search for "Amtelco Secure Messages" » Open Amtelco Secure Messages » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amtelco Secure Messages » click "UPDATE".
3. Clear Amtelco Secure Messages app cache: Clearing cached data will force your app to retrieve the latest data directly from Amtelco Secure Messages servers.
   1. On Android, goto Settings » Apps » Select "Amtelco Secure Messages" » click Storage » click "Clear Cache".
4. Check Amtelco Secure Messages app permissions. If any of these permissions required to use your device's features are disenabled, Amtelco Secure Messages might not work.
5. Uninstall and reinstall Amtelco Secure Messages. If nothing else has worked, completely uninstall Amtelco Secure Messages then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Amtelco Secure Messages not working

2. Fix Amtelco Secure Messages Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Amtelco Secure Messages be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Amtelco Secure Messages not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Amtelco Secure Messages may not be able to connect to the Internet when running in the background.