Contact Reliant Customer Service

Why should I report an Issue with Reliant?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Reliant Energy Retail Holdings, LLC. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Contact customer support, report an outage, find payment locations and view FAQs. *Not available to customers enrolled in a Reliant prepaid electricity plan. Visit reliant. com/app to learn more about the Reliant app.

2. Sign up for Reliant Account Alerts to keep tabs on your electricity usage, bill due dates and even projected charges.

3. If you’re enrolled in a Reliant prepaid electricity plan, you can use the in-app payment calculator to budget your electricity usage.

4. Track electricity usage, receive alerts, pay your bill and sync your Google Nest thermostat and Goal Zero Yeti.

5. Reliant Energy Retail Services, LLC (PUCT Certificate #10007). © 2023 Reliant Energy Retail Holdings, LLC. All rights reserved.

6. The improved Reliant app delivers powerful new features along with plenty of quick and easy ways to manage your Reliant account.

7. Reliant is a registered service mark of Reliant Energy Retail Holdings, LLC.

8. Reliant is not affiliated with Google or the products and services they market.

9. Please note that the Reliant app is only available to residential customers at this time.

10. You can view our complete privacy policy at reliant. com/privacy.

11. See your projected electricity bill and compare current and past usage.

1. 3 years later, and it still says I need a smart meter to use.... I have a smart meter, and not by choice.My experience with the reliant app is quick and easy I can see my bill pay my bill move my service etc I recommend using the reliant app to anyoneI'm unable to update my autopay payment.

2. My rating stay the same since the issue remains.This app will never remember your payment option thus requiring you to fill out your credit card details every month even if you click "remember payment option".

3. I am able to track how much electricity I'm using for a time period on both apps, I can pay my bill, and explore options.

4. Both can give you estimates of monthly projected bill.Downloaded the app & when I try to log in, it tells me that the Reliant App is only available to residential customers.

5. I was able to change it in one screen, but when I clicked on Autopay, it still showed my old card.App needs to be fixed, updated.

6. The credentials are accepted but as soon as the account is brought up, the error saying that the session has expired pops up and prevents me from using the app.

7. I have tried to post this review three times now and every time it has disappeared.App is not working for Android devices.

8. Also insists on taking iris scan and will not accept a fingerprint login.Trash app, tried too many times and won't work.

9. Did someone copy the Reliant Apple app code and try to convert it to Android?Good app with plenty of information, but is lacking compared to TXU.

10. For the last 2+ years what have I been, CHOPPED LIVER???? My account with them is a residential account.

11. Make sure you pay attention to payments because it's easy to use the wrong card if you're not paying attention.

1. Fix Reliant Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Reliant: Restarting the app will resolve most errors.
2. Update the Reliant App. Here is how:
   1. On Android goto PlayStore » Search for "Reliant" » Open Reliant » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Reliant » click "UPDATE".
3. Clear Reliant app cache: Clearing cached data will force your app to retrieve the latest data directly from Reliant servers.
   1. On Android, goto Settings » Apps » Select "Reliant" » click Storage » click "Clear Cache".
4. Check Reliant app permissions. If any of these permissions required to use your device's features are disenabled, Reliant might not work.
5. Uninstall and reinstall Reliant. If nothing else has worked, completely uninstall Reliant then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Reliant not working

2. Fix Reliant Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Reliant be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Reliant not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Reliant may not be able to connect to the Internet when running in the background.