Published by Otter.ai on Nov 29, 2024

Report an issue with OtterAI Transcribe Voice Notes.
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Why should I report an Issue with OtterAI Transcribe Voice Notes?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Otter.ai to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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OtterAI Transcribe Voice Notes Customer Insights

1. I used to be able to delete my secondary account and remake it for the 300 free minutes after I had reached the maximum on my paid account (which used to be just enough to last me about 21 days or so) but now...when I do that after 3 times it just gets stuck on loading the creation loading screen =/Normally I would've probably said 5 stars, like wow it has helped me A LOT in school, but lately it's been having this weird glitch that it says the recording gas paused bc on an "incoming call", but I won't be receiving any single calls!! It just stops recording without a warning, and if you're not checking your recording ever few minutes, you'll find out after that it MAYBE got half of your meeting or session, on best cases.

2. I ran out of recording time before the end of the class and wasn't aware.I am using the free version and so far it has surpassed my expectations, it is relatively easy to use, intuitive and it's integration with meeting apps has been excellent.

3. Another thing is that it doesn't register to the phone as listening the way that other apps do, allowing you to pause outside the app, or auto pausing when output device is disconnected.The app is a great transcription service, I am deaf and has helped me with my job (retail).

4. It's only shortcoming so far has been the inability to use it for phone calls (on the phone it is installed on), but I beleive that maybe something beyond the developers control (e.g. legal / google policy issues).As I aged, this writer's notes devolved into gibberish.

5. The audio recording quality is good, and you can correct the notes if the app doesn't quite get them correct.

6. If only the accurate audio recording and transcription could be merged with more personal and wellness based features.Used it for a senior center lecture.

7. It's not a five-star becausr for every minute that I spend dictating I usually have to spend 2 minutes editing to make the text readable.It's an alright dictation app.

8. Sometimes mixed words from different speakers into text so a bit confusing, but along with my written notes pretty good.

9. Recording interviews added immensely to the workload, scrolling back and forth on the timeline to fish out a quote.

10. I've been using this app for note taking in college classes and it's extremely helpful.

11. Then I thought 🤔 I need an app that captures spoken word as text.

Steps to Troubleshoot & Fix OtterAI Transcribe Voice Notes Issues

1. Fix OtterAI Transcribe Voice Notes Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart OtterAI Transcribe Voice Notes: Restarting the app will resolve most errors.
  2. Update the OtterAI Transcribe Voice Notes App. Here is how:
    1. On Android goto PlayStore » Search for "OtterAI Transcribe Voice Notes" » Open OtterAI Transcribe Voice Notes » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OtterAI Transcribe Voice Notes » click "UPDATE".
  3. Clear OtterAI Transcribe Voice Notes app cache: Clearing cached data will force your app to retrieve the latest data directly from OtterAI Transcribe Voice Notes servers.
    1. On Android, goto Settings » Apps » Select "OtterAI Transcribe Voice Notes" » click Storage » click "Clear Cache".
  4. Check OtterAI Transcribe Voice Notes app permissions. If any of these permissions required to use your device's features are disenabled, OtterAI Transcribe Voice Notes might not work.
  5. Uninstall and reinstall OtterAI Transcribe Voice Notes. If nothing else has worked, completely uninstall OtterAI Transcribe Voice Notes then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing OtterAI Transcribe Voice Notes not working


2. Fix OtterAI Transcribe Voice Notes Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make OtterAI Transcribe Voice Notes be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to OtterAI Transcribe Voice Notes not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, OtterAI Transcribe Voice Notes may not be able to connect to the Internet when running in the background.

Reported Issues