Contact AGL Customer Service

Why should I report an Issue with AGL?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AGL Energy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Check your usage, view your history, pay your bills and get help from our dedicated support team – all in one place.

2. Managing your AGL account is easier than ever with the AGL app.

3. Now with all-new features and support for AGL internet and mobile customers. * Enter your own meter reads for updated bill projections. * Drill down into your battery usage, solar, and grid activity in one simple, interactive chart (Excludes VPP trial customers in Adelaide who had their battery installed before 27 September 2019). * Get connected to an AGL representative and message in real time.

1. App is shiny but not very functional unless you like looking at lots of (deals) the company has, chat page is pointless if you have anymore than a basic question, Bill projection is way off, if you have a problem cross you're fingers and ring them but have plenty of time to you're sleeveWorst online chat experience.

2. Payments and bills have been easy to read, understand and pay.App is great, but PLEASE remove the ad trying to make us buy your internet as soon as we log on! It now takes up the whole screen! At least give us the option to opt out of seeing it.Super handy, no messing about and can pay the bill straight away with a tap.

3. By the time I went back to the app and check the message, the chat session has already expired!Chat isn't integrated and instead opens a window to a browser so if the session crashes you need to start all over again.

4. Easy request with no answer they have my correct email address so no idea what the issue is.

5. It's also got a bad habit of not giving metre read reminders.Changed my email so setting up AGL again on line.

6. So unable to set up with new email address virtual assistant sorry is hopeless with this issue.

7. They inform me and email has been sent to my gmail email address with a code.

8. Reasonably user friendly except for 'send a meter reading', that feature could be easier to access.Doesn't allow me to go in and set up payment plans.

9. Called customer service 4 times and waited over 50 minutes but still has issues with website login.

10. Shows usage history and solar credits so we feel like we have more control over how much power we use.

11. Now have no way of checking my account for Electricity and gas on line.Great so far.

1. Fix AGL Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AGL: Restarting the app will resolve most errors.
2. Update the AGL App. Here is how:
   1. On Android goto PlayStore » Search for "AGL" » Open AGL » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AGL » click "UPDATE".
3. Clear AGL app cache: Clearing cached data will force your app to retrieve the latest data directly from AGL servers.
   1. On Android, goto Settings » Apps » Select "AGL" » click Storage » click "Clear Cache".
4. Check AGL app permissions. If any of these permissions required to use your device's features are disenabled, AGL might not work.
5. Uninstall and reinstall AGL. If nothing else has worked, completely uninstall AGL then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AGL not working

2. Fix AGL Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AGL be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AGL not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AGL may not be able to connect to the Internet when running in the background.