Contact Abacus Customer Service

Why should I report an Issue with Abacus?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Abacus Labs, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Abacus drafts expenses using reliable data sources such as receipts, card transactions, past behavior, CRM fields, and geolocation to ensure records are complete and accurate.

2. It is the only platform to remove the arbitrary employee-generated expense report from the process - making submitting and reviewing expenses faster and more accurate.

3. Abacus is a real time expense reporting solution that automates expense creation and approvals.

4. Each expense is submitted and entered into the system in real time, giving admins instant visibility into spend.

5. Abacus is the easiest way for you to reimburse your team, reconcile corporate credit cards, and implement your expense policy.

6. Once an expense is approved, Abacus handles the reimbursement and direct deposits into the employee's bank account.

7. Sync expenses into your accounting software using either cash or accrual method as they are approved so that your books are always up-to-date.

8. Build custom analysis reports with real time data to help you identify trends and manage budgets.

9. Policy rules are applied before expenses can be submitted in order to reduce violations.

10. Access your Abacus account to track expenses from anywhere!

11. Routing rules then automatically send the expense to the best suited approver.

1. To create a new expense, all the details are added, but displays an error saying that "Amount and place are required to create an expense", when the amount has been input and there is no field to enter a place.Not bad design or looks but doesn't react properly to links sent from emails from Abacus.

2. if you absolutely need copies of receipts for your records, then I'd suggest saving the physical copies until you have verified the photos in your accountEasy to use but says I need to update my app before it let's me attach my bank account.

3. It's dead and neglected.stupidly basic, can't even add your bank info on the app lol pretty pathetic stuff.. if you click the section for support literally nothing happens at allThe app does not do what it's intended to do.

4. There is no exit confirmation when inputting an expense, nudge android's back button and you are SOL with no drafts or anything saving unsubmitted expenses.

5. I can't even type the dollar value of my expense because the digits are buggily displayed backwards and extra zeros are added on strange places.

6. Theyremove all access so funds stay stuck.BE AWARE: you'll take pictures of receipts using this app that say are uploaded but you will never see in your account.

7. The support button does not work either.

8. Would love the ability to add cards/bank/ even a sign up option on app fresh install instead of just sign in.Pretty buggy for an app this simple.

9. It keeps saying there is a bug, and to check if the developers have provided an update.

10. No way to visualize expenses in a table on mobileThe app has stopped working for more than a month.

11. Bug causing every letter to autocapitalize, not just at the beginning of sentences No bug reporting system in the application.

1. Fix Abacus Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Abacus: Restarting the app will resolve most errors.
2. Update the Abacus App. Here is how:
   1. On Android goto PlayStore » Search for "Abacus" » Open Abacus » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Abacus » click "UPDATE".
3. Clear Abacus app cache: Clearing cached data will force your app to retrieve the latest data directly from Abacus servers.
   1. On Android, goto Settings » Apps » Select "Abacus" » click Storage » click "Clear Cache".
4. Check Abacus app permissions. If any of these permissions required to use your device's features are disenabled, Abacus might not work.
5. Uninstall and reinstall Abacus. If nothing else has worked, completely uninstall Abacus then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Abacus not working

2. Fix Abacus Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Abacus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Abacus not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Abacus may not be able to connect to the Internet when running in the background.