Contact MyDART Des Moines Customer Service

Why should I report an Issue with MyDART Des Moines?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bytemark, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With mobile ticketing and trip planning, the MyDART app is your all-in-one tool for taking transit in Greater Des Moines.

2. Use the MyDART app to plan a trip and access real-time arrival of buses.

3. If you are a Paratransit or Half Fare customer, contact Customer Service at 515-283-8100 to add those tickets to your MyDART account.

4. When ready to board the bus, activate the mobile ticket you want to use and show your phone to the bus operator to pay fare.

5. Enter your starting point and ending destinations for trip options that best fit your schedule.

6. Buy your bus pass in the MyDART app and start using it on your schedule.

7. DART offers one-way, day, 7-day and 31-day passes for use on all services.

8. Use the Next DART Bus feature to get the real-time arrival of buses and view a map of DART bus stops near your location.

1. Please fix or stop false advertising.For the past month or so it's only showing literally 1 bus within each hour for the #50 route for Hubbell Ave/Maple Lane Apartments to East Euclid Hy-Vee, and for people who don't drive or instead take cabs during bad weather for getting to work on time by 10:00 for instance only 1 9:59am #50 bus is not good because there's no way I can make it to work by 10:00 in 1 minute.

2. This app was working good for me until this past month, so I guess I'm using the RideDart website now since this is uselessI'm a long time Dart passenger, seen many changes and improvements in my lifetime.

3. Customer service is generally pretty good! Most of the time they will help you with any issues if they can.I have a very long daily commute to where I work, so it's always imperative that I am able to get there every day at the same time.

4. My friend who had his pass stored on his device also couldn't access his without a connection to wifi without service on his phone.

5. Hands down a must have if you're car less in the Des Moines area.Up until this latest update I use this app almost every day and it works well, however after updating the app is very slow causing some awkward moments when I go to get on the bus and have to wait for the app to load, then wait some more for the ticket to load.Half price fares not available to buy for handicap in fares app.

6. It's been improving, but I wish they would do more to help.Some changes kill convenience by no longer allowing passes/tickets stored on device to be loaded while offline.

7. I used to be able to load my device stored pass without having an internet connection.

8. I just got a new phone and the pass stored in the Cloud says "Saved Elsewhere" and doesn't show up at all in storage settings.

9. I have a bus stop right outside of my apartment, but that bus is always late and I can never get to work on time because if it.

10. The newest update has added a much needed way to check the arrival of the buses that pass the stop you are near.

11. The app keeps saying "invalid media device" every time I try to scan the barcode and get on the bus.

1. Fix MyDART Des Moines Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyDART Des Moines: Restarting the app will resolve most errors.
2. Update the MyDART Des Moines App. Here is how:
   1. On Android goto PlayStore » Search for "MyDART Des Moines" » Open MyDART Des Moines » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyDART Des Moines » click "UPDATE".
3. Clear MyDART Des Moines app cache: Clearing cached data will force your app to retrieve the latest data directly from MyDART Des Moines servers.
   1. On Android, goto Settings » Apps » Select "MyDART Des Moines" » click Storage » click "Clear Cache".
4. Check MyDART Des Moines app permissions. If any of these permissions required to use your device's features are disenabled, MyDART Des Moines might not work.
5. Uninstall and reinstall MyDART Des Moines. If nothing else has worked, completely uninstall MyDART Des Moines then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyDART Des Moines not working

2. Fix MyDART Des Moines Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyDART Des Moines be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyDART Des Moines not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyDART Des Moines may not be able to connect to the Internet when running in the background.