Contact 新浪财经 Customer Service

Why should I report an Issue with 新浪财经?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sina.com to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Hope they continue to provide unbiased coverage instead of becoming a tool of others.Something is wrong, can't read the news.

2. Very well writtena and comprehensive contents, user friendly ui too!Recently unable to load news , due to overtime requestGood app, so much better than any other English app.

3. 4 stars for you because there are always room for new enhancement.New version of the app requires permission to your phone's media, even calls i think? if you dont allow it the app will not let you open and use it.

4. Why would a news app require this? Guess I'll have to find a new source for finance news in Mandarin... App的新版要求用户授予手机照片等权限, 否则不允许打开看新闻.

5. 新闻app哪儿有这种必要？all inclusive coverage, balance of insightful news and comments.

6. Would you be able to help?The interface is clear and concise, easy to use.Want to invade your phone, and manage my call ? Or not let you use it.

7. Price, news and information update is quick.

8. I wish I could register my phone for an account, but I can't because I don't have Chinese mobile number.

9. Inclusive, with almost all financial products you can think of in the world.

10. Very clear detail can also be found for each stock.

11. One-stop solution for what I am looking for.

1. Fix 新浪财经 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 新浪财经: Restarting the app will resolve most errors.
2. Update the 新浪财经 App. Here is how:
   1. On Android goto PlayStore » Search for "新浪财经" » Open 新浪财经 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 新浪财经 » click "UPDATE".
3. Clear 新浪财经 app cache: Clearing cached data will force your app to retrieve the latest data directly from 新浪财经 servers.
   1. On Android, goto Settings » Apps » Select "新浪财经" » click Storage » click "Clear Cache".
4. Check 新浪财经 app permissions. If any of these permissions required to use your device's features are disenabled, 新浪财经 might not work.
5. Uninstall and reinstall 新浪财经. If nothing else has worked, completely uninstall 新浪财经 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 新浪财经 not working

2. Fix 新浪财经 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 新浪财经 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 新浪财经 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 新浪财经 may not be able to connect to the Internet when running in the background.