Published by Schweizer Radio und Fernsehen (SRF) on Feb 12, 2024

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Why should I report an Issue with Play SRF: Streaming TV & Radio?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Schweizer Radio und Fernsehen (SRF) to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Play SRF: Streaming TV & Radio image 1 contact Play SRF: Streaming TV & Radio image 2

About Play SRF: Streaming TV & Radio

1. Die Play SRF App lässt Sie direkt in die faszinierende Welt des Schweizer Radios und Fernsehens eintauchen und bietet Ihnen eine riesige Auswahl an Video- und Audio-Inhalten zum Streamen.

2. Für alle Radio-Liebhaber:innen stehen zudem alle SRF Radiosender als Livestream inklusive Timeshift-Funktion zur Verfügung: Radio SRF 1, Radio SRF 2 Kultur, Radio SRF 3, Radio SRF 4 News, Radio SRF Musikwelle und Radio SRF Virus.

3. Nutzen Sie alle Inhalte unserer Mediathek: TV, Radio, Podcasts und vieles mehr – wann und wo immer Sie möchten.

4. Streamen Sie alle Inhalte von SRF live, nachträglich oder teils sogar schon vor der Ausstrahlung.

5. Und das ist noch nicht alles: Fiebern Sie mit der Play SRF App bei allen Sport-Highlights aus Fussball, Tennis, Eishockey, Ski und vielen weiteren Sportarten live mit.

6. Die Play SRF App können Sie auf einer breiten Palette an Geräten nutzen: Smart TV, Tablet, Smartphone und sogar in Ihrem Auto.

7. Mit der Play SRF App können Sie alle Highlights aus dem TV live miterleben.

8. Wählen Sie aus mehr als 100 unterschiedlichen Podcasts wie «Echo der Zeit», «Persönlich», «Input», «Focus» und unserem vielfältigen Angebot an Hörspielen und Krimis.

9. Finden Sie schnell und einfach neue und bereits liebgewonnene Inhalte dank den praktischen Sortieroptionen nach Thema/Genre, Datum und Alphabet.

10. Mit der Play SRF App finden Sie genau das zum Streamen, wonach Sie suchen.

11. Streamen Sie zudem exklusive Sport Livestreams, welche nicht im TV ausgestrahlt werden.

Play SRF Customer Insights

1. Ich bin in Schottland.Good experience! In a camping place by the lake (no wifi!) in Switzerland watching Euro Cup Switzerland vs Spain on my phone....perfectly fine app!casting sometimes doesn't work...Rarely some bugs occur.

2. Obviously designed for rich Swiss with absolutely no concerns to bandwith, e.g. 360, that is more than enough for small displays.Update 12/04/22 - None of the live tv channels play.

3. I love radio Swiss Jazz very much!Very sloppy app.

4. The most annoying user experience I can think of.

5. UI not user friendly as well.Does not run smooth.

6. It would stop the playback 10 times during the day, and the only way to fix the problem is the restart.

7. Good sound quality.

8. But all in all a reliable and essential app.Easy to use.

9. They should remove the "always and everywhere" statement.

10. Simply wonderful.

11. It is misleading.

Steps to Troubleshoot & Fix Play SRF Issues

1. Fix Play SRF Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Play SRF: Restarting the app will resolve most errors.
  2. Update the Play SRF App. Here is how:
    1. On Android goto PlayStore » Search for "Play SRF" » Open Play SRF: Streaming TV & Radio » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Play SRF » click "UPDATE".
  3. Clear Play SRF: Streaming TV & Radio app cache: Clearing cached data will force your app to retrieve the latest data directly from Play SRF servers.
    1. On Android, goto Settings » Apps » Select "Play SRF: Streaming TV & Radio" » click Storage » click "Clear Cache".
  4. Check Play SRF app permissions. If any of these permissions required to use your device's features are disenabled, Play SRF might not work.
  5. Uninstall and reinstall Play SRF. If nothing else has worked, completely uninstall Play SRF then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Play SRF not working


2. Fix Play SRF Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Play SRF be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Play SRF not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Play SRF may not be able to connect to the Internet when running in the background.

Reported Issues

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