Published by Generalitat de Catalunya on Jul 12, 2024

Report an issue with 061 Salut Respon.
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Why should I report an Issue with 061 Salut Respon?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Generalitat de Catalunya to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact 061 Salut Respon image 1 contact 061 Salut Respon image 2

About 061 Salut Respon

1. It offers a service of maximum efficiency and quality since the 061CatSalut Respon knows, at the moment, where is who calls and can access to the patient clinical history, which contains his health information.

2. APP 061CatSalut Respon is a mobile application owned by the Sistema d’Emergències Mèdiques (Catalan Health Service), public and free, addressed to citizens and health professionals.

3. Allows the user, if recording their data (name, surname, ID, health card number, age, gender and address), sending them together at the same time of the call.

4. The app allows you to watch first aid videos and health tips, locate the nearest health centers, defibrillators and pharmacies, as well as receive health-related notifications.

5. The app allows you to activate sign language communication using video call technology.

061 Salut Respon Customer Insights

1. Dades no actualitzades."No hablo catalán¿Se puede saber porque no está el chat activo? Vaya tontería tener la opción de chat y que no esté disponible.

2. Entiendo que esto no tiene que ver con la app, pero es inmoral por parte de las instituciones gubernamentales encargadas de dicho servicio, como las compañías telefónicas proveedoras.

3. Al hacer clic en Info la aplicación se cierraFa notificacions constants, però a l'intent de llegir-les només posa "Problemes a la xarxa.

4. Cuando utilizas el chat interactivo, si vas a otra app o ventana, se pierde por completo la conversación iniciada.

5. Te permite introducir datos del usuario, pero al interactuar con 061, no pueden visualizar tus datos.

6. Escriben en CatPide un número de teléfono antes de cualquier cosa.

7. 🤦No me permite hacer llamada.

8. No puedo agregar contacto (Aa)-emergencia.

9. Testing it nowSoftware malo.

10. Te cobran.

Steps to Troubleshoot & Fix 061 Salut Respon Issues

1. Fix 061 Salut Respon Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart 061 Salut Respon: Restarting the app will resolve most errors.
  2. Update the 061 Salut Respon App. Here is how:
    1. On Android goto PlayStore » Search for "061 Salut Respon" » Open 061 Salut Respon » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 061 Salut Respon » click "UPDATE".
  3. Clear 061 Salut Respon app cache: Clearing cached data will force your app to retrieve the latest data directly from 061 Salut Respon servers.
    1. On Android, goto Settings » Apps » Select "061 Salut Respon" » click Storage » click "Clear Cache".
  4. Check 061 Salut Respon app permissions. If any of these permissions required to use your device's features are disenabled, 061 Salut Respon might not work.
  5. Uninstall and reinstall 061 Salut Respon. If nothing else has worked, completely uninstall 061 Salut Respon then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing 061 Salut Respon not working


2. Fix 061 Salut Respon Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make 061 Salut Respon be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to 061 Salut Respon not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, 061 Salut Respon may not be able to connect to the Internet when running in the background.

Reported Issues