Contact Straight Talk My Account Customer Service

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1. I will definitely be looking into getting a different phone plan soon, as the quality of service has dwindled and the phones you get through the service start messing up after just a few months.

2. But the reason I left this review is because ever since I got my new phone, the phone service has worked.. but my data wont show up at all.

3. It ended up not taking and my service was disconnected, I couldn't log on to the app, and I could not log on through my phone at all.

4. I was lucky my boyfriend had his phone available, so I could reactivate my service.

5. Not to mention when I tried to go to customer service, the web page gave me an error! Please for the love of all you hold dear, choose a different service.

6. I've tried restarting my phone.. turning the data off and on (on my phone and on the app itself) and nothing seems to work.

7. All in all, with the updates, this app could very easy and convenient.Absolutely terrible connectivity - the amount of times the people around me had perfect signal mean while I had 3 bars and still struggled to even load a web page is ridiculous.

8. I'm going to have to change service providers.Always kicks me back to the main screen.

9. It doesn't recognize my phone as a device.

10. I can't have a voicemail, I can't send or receive Multimedia messages, my apps crash repeatedly for no reason, and my signal will just drop in the middle of a call without my having moved anywhere.

11. Can have my phone in my hand, then all of a sudden, I get a notification that I have a voice message.

1. Fix Straight Talk My Account Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Straight Talk My Account: Restarting the app will resolve most errors.
2. Update the Straight Talk My Account App. Here is how:
   1. On Android goto PlayStore » Search for "Straight Talk My Account" » Open Straight Talk My Account » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Straight Talk My Account » click "UPDATE".
3. Clear Straight Talk My Account app cache: Clearing cached data will force your app to retrieve the latest data directly from Straight Talk My Account servers.
   1. On Android, goto Settings » Apps » Select "Straight Talk My Account" » click Storage » click "Clear Cache".
4. Check Straight Talk My Account app permissions. If any of these permissions required to use your device's features are disenabled, Straight Talk My Account might not work.
5. Uninstall and reinstall Straight Talk My Account. If nothing else has worked, completely uninstall Straight Talk My Account then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Straight Talk My Account not working

2. Fix Straight Talk My Account Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Straight Talk My Account be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Straight Talk My Account not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Straight Talk My Account may not be able to connect to the Internet when running in the background.