Published by Caixa Econômica Federal

Report an issue with Auxílio Brasil GovBR.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Auxílio Brasil GovBR?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Caixa Econômica Federal to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Auxílio Brasil GovBR image 1 contact Auxílio Brasil GovBR image 2

Auxílio Brasil GovBR Customer Insights

1. Erro 429 too many requestsErro 429 >>>> Top many requestsA toxic waste Sao thieves gnawed a lot TrashGoodErrorFinalmente consegui entrar mas fecha e fala que esta atualizando.. poorNão posso entrar ao aplicativoPrecisa melhorarAntigamente era só colocar o CPF e a senha que dava para entrar no App era super simples e fácil, mas agora tem que ir lá no email procurar o tal código, o código que nunca chega.

2. O App está se tornando mais burocrático e é o que eu esperava, pois é da Caixa.

Steps to Troubleshoot & Fix Auxílio Brasil GovBR Issues

1. Fix Auxílio Brasil GovBR Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Auxílio Brasil GovBR: Restarting the app will resolve most errors.
  2. Update the Auxílio Brasil GovBR App. Here is how:
    1. On Android goto PlayStore » Search for "Auxílio Brasil GovBR" » Open Auxílio Brasil GovBR » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Auxílio Brasil GovBR » click "UPDATE".
  3. Clear Auxílio Brasil GovBR app cache: Clearing cached data will force your app to retrieve the latest data directly from Auxílio Brasil GovBR servers.
    1. On Android, goto Settings » Apps » Select "Auxílio Brasil GovBR" » click Storage » click "Clear Cache".
  4. Check Auxílio Brasil GovBR app permissions. If any of these permissions required to use your device's features are disenabled, Auxílio Brasil GovBR might not work.
  5. Uninstall and reinstall Auxílio Brasil GovBR. If nothing else has worked, completely uninstall Auxílio Brasil GovBR then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Auxílio Brasil GovBR not working


2. Fix Auxílio Brasil GovBR Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Auxílio Brasil GovBR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Auxílio Brasil GovBR not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Auxílio Brasil GovBR may not be able to connect to the Internet when running in the background.

Reported Issues