Published by Bajaj Allianz on Feb 12, 2024

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Why should I report an Issue with Bajaj Allianz Life:Life Assist?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Bajaj Allianz to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Bajaj Allianz Life:Life Assist

1. To help our customers’ self-service their policy from anywhere, anytime, we have introduced Bajaj Allianz Life—Life Assist.

2. Bajaj Allianz Life Insurance is one of India’s leading private life insurer.

3. The comprehensive application will help customers manage and keep track of their life insurance policy as and when they want.

Bajaj Allianz Life Customer Insights

1. Please don't go for this company.This app gives session expired error while login, and biometric access also doesn't work properly, this app is frustratingWorst experience... Many more to update in application... This application like 10 years ago updated... Ask Boing is not a to understand or give proper option and not given option or not read to because not updated like other compatible company application... Request to bajaj company to invest some money to upgrade this apps and more and more smoothness apps.

2. Even now I have the same issue, payment gateway has major problems that have been highlighted time n again but the team ignoresHi Team, In new application finger print authentication is not working or not there.

3. As a customer, we suggest to you to take a serious note and update your apps.Unable to login after update.

4. Next time when I am trying to login the Fingerprint icon is not displayed.

5. Due to this I am not able to open the app.The customer care service is very poor, I have been trying to deactivate the auto-pay for a policy for months but still not able to do it.

6. Been using the app for the last 4 years, many a times, transaction fails and money is deducted post which have to run behind their call centres to get it corrected.

7. Need to login every time that is not user-friendly experience.

8. Have tried it over 10 times, after all otp validations, always says "error"The moment "finger print" is selected for log in, the app stops functioning completely.

9. login Page is loading when i tried to login Previously, it was working fine.

10. Getting error saying can't connect to the server with the latest update.

11. Fingerprint login is mostly buggy.

Steps to Troubleshoot & Fix Bajaj Allianz Life Issues

1. Fix Bajaj Allianz Life Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Bajaj Allianz Life: Restarting the app will resolve most errors.
  2. Update the Bajaj Allianz Life App. Here is how:
    1. On Android goto PlayStore » Search for "Bajaj Allianz Life" » Open Bajaj Allianz Life:Life Assist » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bajaj Allianz Life » click "UPDATE".
  3. Clear Bajaj Allianz Life:Life Assist app cache: Clearing cached data will force your app to retrieve the latest data directly from Bajaj Allianz Life servers.
    1. On Android, goto Settings » Apps » Select "Bajaj Allianz Life:Life Assist" » click Storage » click "Clear Cache".
  4. Check Bajaj Allianz Life app permissions. If any of these permissions required to use your device's features are disenabled, Bajaj Allianz Life might not work.
  5. Uninstall and reinstall Bajaj Allianz Life. If nothing else has worked, completely uninstall Bajaj Allianz Life then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bajaj Allianz Life not working


2. Fix Bajaj Allianz Life Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Bajaj Allianz Life be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bajaj Allianz Life not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bajaj Allianz Life may not be able to connect to the Internet when running in the background.

Reported Issues