Contact Australia Post Customer Service

Why should I report an Issue with Australia Post?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Australia Post Digital to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The AusPost app lets you safely and easily track and manage your parcels on your smart device. • Automatic parcel tracking – Eligible parcels will automatically show in your track list if matched to your account - no need to add tracking numbers. • Track and manage parcels – Easily track and manage all your parcels in one place without checking emails. • Set delivery preferences – Request parcels be left in a safe place or redirect while in transit (if eligible). • Proof of delivery – View photos of where your parcel is left (if eligible). • 2-hour delivery notification – Set your preferences to receive a 2-hour delivery window where available once the parcel is on board for delivery. • Sharing collection authority – Authorise someone else to collect a parcel for you from the Post Office. • Collection QR code – Use the app’s collection QR code to collect missed deliveries from the Post Office (instead of a physical card). • Convenient collection – Collect parcels from a free 24/7 Parcel Locker at a time that suits you.

2. When you’re nearby, we’ll send a notification to give you easy access to your Parcel Locker (background location permission must be enabled).

3. AusPost also provides a watch app with Wear OS, which syncs to our phone app.

4. Terms and conditions apply.

5. With the watch app, you can get tracking notifications, nickname your parcels using your voice, and easily open your Parcel Locker with a QR code – all from your wrist.

1. For example, while giving somebody a "pickup authority" I would like to know why or feeling certain fields is necessary? (BTW, there is an oversight/bug in the "pickup authority"; the final form that includes QRCode, doesn't contain the address of LPO from which to pickup the parcel.Great for tracking parcel and registered mail.

2. If I pay a massive increased fee for express post, and it promises next day delivery, I can expect that "on time" to change each and every day for a week before the parcel actually arrives.

3. For an example, my door bell and intercom is out of order but I am home to receive the delivery but unlike door dash, there is no place in the Aus Post app to tell you this important information.

4. Used to be beautiful and colorful, well thought out (still is in this regard), but the recent updates switched to a font that doesn't fit the theme of the app, and the colorful action bars that used to indicate the status of a parcel is now just… Gray.

5. 💌📮I've used many tracking apps for packages and mail involving domestic, international, inbound, outbound, plus my being in Aus., USA OR Malaysia and, the AusPost app is one of the best.

6. Great service saves you multiple trips to the post office, and you can do a number of things all from the comfort of the app.

7. AusPost's only failings have been due to other international postal services' errors or lack of recording accountability.it is a useless app that goes around in circles.

8. Got new phone, when I tried to sign in it is sending a verification email to an address I don't have access on my phone, looks like it thinks i'm trying to set up a new account not log in.

9. You can use the app without registering but if you do register when senders include your email address the app will automatically add the packages for your tracking list.

10. finally I managed to get through to a real person for them to tell me they can't help me nor change things in the system to retrieve the package.

11. not sent verification i now says too many verification emailsnot accurate has been so long, and it's the same issue all the time.

1. Fix Australia Post Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Australia Post: Restarting the app will resolve most errors.
2. Update the Australia Post App. Here is how:
   1. On Android goto PlayStore » Search for "Australia Post" » Open Australia Post » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Australia Post » click "UPDATE".
3. Clear Australia Post app cache: Clearing cached data will force your app to retrieve the latest data directly from Australia Post servers.
   1. On Android, goto Settings » Apps » Select "Australia Post" » click Storage » click "Clear Cache".
4. Check Australia Post app permissions. If any of these permissions required to use your device's features are disenabled, Australia Post might not work.
5. Uninstall and reinstall Australia Post. If nothing else has worked, completely uninstall Australia Post then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Australia Post not working

2. Fix Australia Post Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Australia Post be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Australia Post not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Australia Post may not be able to connect to the Internet when running in the background.