Contact IP- Customer Service

Why should I report an Issue with IP-MobileCast?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of KVH Industries Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. 1 entertainmentWorking greatNot working....Not working!Droid Turbo, so far it just gives me a never ending blue spinning circle when ever I try to watch content from the media server.

2. Now nada zip zerro nothing !!!!not working in our vessel..even in samsung s7 edge phone.couldn't open the appdoesnt work at allNo.

3. Can someone help please? It was working good since 2 days ago.

4. Often crashes.Why.pls help..vedio playback is not supported with the current firmware.

5. Can not opet app at all !!!! When i want to open app she sais no network but i have network.

6. It will show a progress bar for loading content but never actually shows anything.

7. Need to unroot the device.how I can do that pls help kvh.

1. Fix IP- Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart IP-: Restarting the app will resolve most errors.
2. Update the IP- App. Here is how:
   1. On Android goto PlayStore » Search for "IP-" » Open IP-MobileCast » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IP- » click "UPDATE".
3. Clear IP-MobileCast app cache: Clearing cached data will force your app to retrieve the latest data directly from IP- servers.
   1. On Android, goto Settings » Apps » Select "IP-MobileCast" » click Storage » click "Clear Cache".
4. Check IP- app permissions. If any of these permissions required to use your device's features are disenabled, IP- might not work.
5. Uninstall and reinstall IP-. If nothing else has worked, completely uninstall IP- then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing IP- not working

2. Fix IP- Server issues & Internet Connection

1. Check network connection: An unstable Internet will make IP- be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to IP- not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, IP- may not be able to connect to the Internet when running in the background.