Published by KVH Industries Inc. on Nov 7, 2023

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Why should I report an Issue with KVH TracVision TV-series?

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About KVH TracVision TV-series

1. The KVH TracVision® app for TracVision TV1, TV3, TV5, TV6, TV8, UHD7, RV1, and A9 provides easy access from your mobile device to your KVH TracVision satellite TV antenna system.

2. Enjoying satellite TV at sea or on land has never been so easy!

KVH TracVision TV-series Customer Insights

1. JokeI have never been able to get the app loaded completely to my screen Android.Works ok but they haven't update to 1.4.4 version so you can't do every thing you need to do only update on appleNeeds to be updated to work on newer android phones.

2. Not compatible with the latest version of Android, and unable to connect to any hub.Unable to update hubs App crashes when ever I try to do software or satellite update.

3. Called KVH staff and 5 days and six follow ups calls later, all were too upbusy to talk.Will not let me login to my system.

4. Fix your app.Worked with old android cell, but not my new oneWhat a disappointment.

5. Tried reinstalling still the same issueCan never open app on an Samsung phone.

6. So tired of this syall together nothing but problems since we bought it.

Steps to Troubleshoot & Fix KVH TracVision TV-series Issues

1. Fix KVH TracVision TV-series Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart KVH TracVision TV-series: Restarting the app will resolve most errors.
  2. Update the KVH TracVision TV-series App. Here is how:
    1. On Android goto PlayStore » Search for "KVH TracVision TV-series" » Open KVH TracVision TV-series » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KVH TracVision TV-series » click "UPDATE".
  3. Clear KVH TracVision TV-series app cache: Clearing cached data will force your app to retrieve the latest data directly from KVH TracVision TV-series servers.
    1. On Android, goto Settings » Apps » Select "KVH TracVision TV-series" » click Storage » click "Clear Cache".
  4. Check KVH TracVision TV-series app permissions. If any of these permissions required to use your device's features are disenabled, KVH TracVision TV-series might not work.
  5. Uninstall and reinstall KVH TracVision TV-series. If nothing else has worked, completely uninstall KVH TracVision TV-series then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing KVH TracVision TV-series not working


2. Fix KVH TracVision TV-series Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make KVH TracVision TV-series be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to KVH TracVision TV-series not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, KVH TracVision TV-series may not be able to connect to the Internet when running in the background.

Reported Issues

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