Contact SpectraCam Customer Service

Why should I report an Issue with SpectraCam — See invisible. Ne?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ArcticEngineer to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The converted photo will be saved in the same directory and under the same name with the suffix “_RGB” added. Vein viewer. ** Use the LedOn/LedOff button to turn on the backlight, set the infrared spectral range (“nearIR” button) and observe the near-surface blood vessels. 2x Zoom.

2. For several reasons, the resolution of the converted photo is reduced: in the JPG file, only the luma component has full resolution, but the chroma components from which the spectral components are extracted have 4 times less pixels.

3. Green - the center of the visible spectrum, near infrared, near UV and the usual color image. Multispectral photo.

4. To check the compatibility of your smartphone, you can use RGBCam (free version of SpectraCam). *: The original photo should be taken with the settings "max quality/min compression", otherwise defects of JPEG compression will be noticeable.

5. Color photo to multispectral photo converter. * Use the “FileConv” button to launch the gallery and select a photo file.

6. Take photos at once in three spectral ranges (near infrared, green, near ultraviolet), plus a normal color image.

7. Usualy, for most people up to 20 years it is insignificant, and the veins are clearly visible in the infrared range on the arms, legs, head.

8. Noise reduction algorithms destroy useful information, so if possible, disable noise reduction and set a lower ISO value, this sometimes reduces noise reduction. **: It works poorly with cameras with aggressive denoiser.

9. Our vision has high resolution and a huge dynamic range, but it mixes and poorly distinguishes spectral components.

10. With the SpectraCam app and the camera of your smartphone, find out how we look - our teeth, light-cured fillings, skin, veins and moles in the near infrared and in the near ultraviolet.

11. Also, due to RAM limitations, if the original photo has a resolution higher than that of the smartphone’s photomodule or more than 12 megapixels.

1. If there were a way to get this to function as a legitimate full spectrum, UV, and/or IR image sensor.. even with modifications.. I will flip the 1 to a 5Working on OnePlus 7Pro; Does not have much range in either spectra, but it does it.

2. I would love it if the dev would make the color coded mode able to be range controlled, or perhaps shift the spectra hot region to specify a particular light's intensity.

3. Appears to be a unique program on the Play store at the moment.Really cool app!!NOT SIMULATION! Tested, and verified with IR & UV lights, and false color in IR gives accurate distinction between hot (red), cold(blue) & in between (green).

4. And to top off the wishlist, a masked variant that shows the difference between either spectra and the green, then color the highlights all on one plane.I used two IR flashlights of different spectrums.

5. The actual IR data is filtered from your camera, so this app cannot guess which parts of the image are warm and which - cold.

6. I got better night vision by turning the phone around backwards and using the light produced by the apps constant on screen menu buttons.Garbage in - garbage out.

7. For one it does not see the light coming from a remote control, 2 it doesn't see through any materials as anyone who is into the uv spectrum knows you can see through thin plastics and cotton clothes.

8. Some more options would be nice (Simple/Advanced menu toggle?) and maybe a little technical info on how the camera data is filtered to produce the images somewhere would be nice.

9. CMOS sensors in phones are all sensitive to near-UV and near-IR (usually around 300 to 1000nm on the wider end I believe), but cameras filter the extra nonvis.They work with what they've got.

10. IT REALLY WORKS! So many frauds in the past, finally a near IR, UV cam, and its genuine, not ridiculous psychedelic color, well, it does some, but you can ignore it.

11. Within its working range, this app serves it well.Works really well (on my Redmi Note 7), it's great fun checking out how different things look in NIR and UV, and it can often be surprising.

1. Fix SpectraCam Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SpectraCam: Restarting the app will resolve most errors.
2. Update the SpectraCam App. Here is how:
   1. On Android goto PlayStore » Search for "SpectraCam" » Open SpectraCam — See invisible. Ne » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SpectraCam » click "UPDATE".
3. Clear SpectraCam — See invisible. Ne app cache: Clearing cached data will force your app to retrieve the latest data directly from SpectraCam servers.
   1. On Android, goto Settings » Apps » Select "SpectraCam — See invisible. Ne" » click Storage » click "Clear Cache".
4. Check SpectraCam app permissions. If any of these permissions required to use your device's features are disenabled, SpectraCam might not work.
5. Uninstall and reinstall SpectraCam. If nothing else has worked, completely uninstall SpectraCam then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SpectraCam not working

2. Fix SpectraCam Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SpectraCam be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SpectraCam not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SpectraCam may not be able to connect to the Internet when running in the background.