Contact CommonHealth Customer Service

Why should I report an Issue with CommonHealth?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Commons Project to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Once your provider is connected to CommonHealth, you can choose to share your health records and data with apps and services vetted by CommonHealth for security and trustworthiness.

2. NOTE: Paper CDC cards are not supported at this time. - If you have not been issued a SMART Health Card yet, please watch for news from your state or provider as many will be adding the SMART Health Card option in the coming months.

3. CommonHealth helps you collect and manage personal health data and share it with the health services, organizations, and apps you trust.

4. CommonHealth now supports SMART Health Card digital vaccine records.

5. You can now export your SMART Health Card from CommonHealth to your digital wallet.

6. CommonHealth is connected to more than 400 data sources and counting (including Mayo Clinic, Cleveland Clinic, and New York-Presbeterian).

7. Samsung Pay and Google Pay users!

8. CommonHealth was developed by The Commons Project, a nonprofit public trust that puts privacy, informed consent, and the interests of people above all.

1. I could not find any way to manually add any health records.The app is a great resource in theory, but like so many other I have not been able to add my vaccine card info, not can it effectively connect to my health care provider without erroring out.

2. Samsung pass loaded it right away, and now i can just click to the app instead of searching through photos for my records.I tried to update the information and it just gives me a message that I have updated recently and to wait a few minutes.

3. Use the IBM app instead, if you're so inclined to keep your vaccine info handy, given that now every place has "reopened" without restrictions it seems.Great idea, but refuses to scan QR codes.

4. Updating information would be great, especially this kind of app, but it's been messed up for months.Doesn't work with the NYS Excelsior Pass Plus on a Samsung s9+.

5. Other than that, it's great.It says it connected to my health record via NextGen, but no records show.

6. My main problem is that on each device that I installed this (Android tablet, Android phone, and Fire Tablet) it hangs after the check boxes part, right as it attempts to pull up the numeric keyboard for your PIN.

7. After the initial refresh, my name and DOB in NextGen record screen on this app show as just dashes.Great app to use but there are some issues that I have with it.

8. As others mentioned, my digital download from the CDC didn't work in the format it originally was downloaded, but just had to screen shot the image for it to be in a file format that CH would accept.

9. The phone has never been rooted, knox has not been tripped, and Root and Safetynet Checker both say that the phone is not rooted and is compatible with Safetynet.

10. I also can't get my other vaccine records on this app because it isn't supported yet.I could only add my Walmart COVID vaccine record.

11. Updated the app and nothing happens, just the same error message and unable to update info since February 1, 2022.

1. Fix CommonHealth Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CommonHealth: Restarting the app will resolve most errors.
2. Update the CommonHealth App. Here is how:
   1. On Android goto PlayStore » Search for "CommonHealth" » Open CommonHealth » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CommonHealth » click "UPDATE".
3. Clear CommonHealth app cache: Clearing cached data will force your app to retrieve the latest data directly from CommonHealth servers.
   1. On Android, goto Settings » Apps » Select "CommonHealth" » click Storage » click "Clear Cache".
4. Check CommonHealth app permissions. If any of these permissions required to use your device's features are disenabled, CommonHealth might not work.
5. Uninstall and reinstall CommonHealth. If nothing else has worked, completely uninstall CommonHealth then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CommonHealth not working

2. Fix CommonHealth Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CommonHealth be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CommonHealth not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CommonHealth may not be able to connect to the Internet when running in the background.