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Why should I report an Issue with Tezza: Aesthetic Editor?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Tezza to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Tezza Customer Insights
1. Yet another developer ignoring android users and producing an inferior version for the majority of their demographic.so disappointed! the features are great (filters + effects) but it's not worth the price.. at least for android.. we don't have access to save videos + we don't have any of the new features (flow, ambience, video effects, etc).
2. I don't like JPG format so I hope they add HEIC FORMAT SUPPORT.It's expensive compared to others apps in the market, we can also have a yearly plan for a lesser priceLoved this app and have paid for the premium version for a long time now.
3. I've updated the app & yet it still crashes every single time.You have to pay for basically all the good filters or really anything your hoping to get done on this app I do not recommend using unless your credit card is fine with it first 🥲😶So far this app is good to use and the filters are my chosen aesthetic.
4. but i've requested updates 4 times with no response.. we're no priority i guess.WILL CHANGE BACK TO 5 STARS BUT PLEASE FIX (and consider adding these): !! It crashes whenever I press the Silk preset button!! Please also *add the option to zoom the photo while editing*.
5. And it would be nice to have more presets, especially b&w, and be able to change the colors of the light overlays, and nice fonts to write on pics.Paying extra for the extra features & the app keeps crashing whenever I try to use the app.
6. Only have subtitles on part of the video.Trash! I paid for premium because the nicer filters are of course only available through premium.
7. i reached out to their IG page + they stated they're going to contact their Android team.
8. All but 6 of my photos were deleted from the app and I can't import anything at all now! Don't waste your time or money on this app.
9. However, on android it is buggy, all of the time.
10. The app itself Can't open properly, then it won't load certain photos from my gallery, sometimes takes up to a minute to load my feed inside the app.
11. Still have the paid version, on Android.
Steps to Troubleshoot & Fix Tezza Issues
1. Fix Tezza Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Tezza: Restarting the app will resolve most errors.
- Update the Tezza App. Here is how:
- On Android goto PlayStore » Search for "Tezza" » Open Tezza: Aesthetic Editor » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Tezza » click "UPDATE".
- Clear Tezza: Aesthetic Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from Tezza servers.
- On Android, goto Settings » Apps » Select "Tezza: Aesthetic Editor" » click Storage » click "Clear Cache".
- Check Tezza app permissions. If any of these permissions required to use your device's features are disenabled, Tezza might not work.
- Uninstall and reinstall Tezza. If nothing else has worked, completely uninstall Tezza then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Tezza not working
2. Fix Tezza Server issues & Internet Connection
- Check network connection: An unstable Internet will make Tezza be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Tezza not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Tezza may not be able to connect to the Internet when running in the background.
Reported Issues
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Dear sir I requested aloan but every time telling me that we have approved your loan on which account number of which we have Stanbic bank in our area thank you so much Allah rewards you
— by Henry Kugonza Muganwa 2 years ago -
Hello.
I want to cancel my subscription. Thank you— by Anushki 3 years ago -
Hi, I have had the app for a while and I pay for the subscription. For some reason, no matter which picture I’ve tried to upload within the last 24 hours, it won’t give me an option to edit it. I’ve tried deleting photos and it still won’t work. I made sure I don’t have multiple photos selected. I tried closing the app then reopening it. I’m not sure if it’s a bug, so that’s why I’m reaching out. Thank you!
— by Jessica Lee Yarbrough 3 years ago -
I downloaded Tezza about two months ago and I’ve been paying for the subscription. I love everything about this app but whenever I use it to edit a video and then save it to my phone it’s extremely blurry and choppy. I am extremely disappointed with this and if it’s going to continue happening I would like to stop paying for this service. Is there a way this can be fixed?
— by Naomi Burtt 3 years ago -
App will not save edits to camera roll iPhone 12
— by Nick 4 years ago -
I was charged $39.99 for a video editing subscription on top of the $39.99 I already pay for the photo editing. It was an accidental purchase, as I was under the assumption the video editing was included in my current subscription and it was just an additional step I had to take to get. I do not want the $39.99 subscription for video editing. I would like a refund for that amount, as I do not wish to use the video editing portion of the app if it is a separate subscription with additional fees. Thank you!
— by Kimberly Brooks 4 years ago -
Hi i need help. I recently moved to the UK from Malaysia and in Malaysia, i used to subscribe to Tezza (yearly). But then when i moved, there are certain apps that i need to download in the UK that i am not able to download using my malaysian app store. i was advised to CREATE A NEW APPLE ID. my inquiry is: is it possible for you to help me move my subscription from my old apple id to new apple id. (i also had to CANCEL my subscription because when i called apple support they told me all subscriptions have to be cancelled before i can change my region, but my tezza app can still be used til JULY 2021). PLEASE kindly assist me. Thanks.
— by Hanana Bamadhaj 4 years ago
