Published by Project Management Institute (PMI) on Oct 18, 2023

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Why should I report an Issue with Study Hall?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Project Management Institute (PMI) to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Study Hall

1. PMI Study Hall is a supplementary learning tool designed by PMI to keep you informed, focused, engaged, and motivated towards gaining your PMP.

Study Hall Customer Insights

1. When I logged into this app I don't have any content, just a note to email the company.As others have shared, content is good, though actually pretty tricky, and is actually the closest I've come across that had the most similar (mock) questions.

2. To sum up, a good tool to prepare for your pmp exam with proper evaluation feedback to understand which areas need improvement.This app is annoying.

3. The content itself was valuable, and assisted me in passing the PMP exam, but the app interface was problematic for use on my phone.I have used the app to prepare for the exam.

4. I play on the website & complete a few flashcards & the system says I ran out of cards; 205 cards.. I complete 8 & I'm out...WTH! I don't understand what confidence level has to do with the introduction portion, but alas it is there.

5. When taking an exam or a lesson, all you need to do is turn off the screen of your smartphone and, unfortunately, the whole process will have to be restarted.

6. Improvements can be made for sureI actually used the full interface on a computer more than the app, because it was a bit glitchy, and didn't allow for me to utilise all the features Study Hall comes with, such as the games.

7. The example exams where also helpful and gave a close view of how the exam questions will be.

8. Rating 3/5 for the incredible content mainly.I had wanted something with game play and thought I found it here.

9. The content is super helpful, but the app is lacking major functions, and for that reason, I prefer to use the desktop version of SH.

10. Consult an Instructional DesignerThis app is NOT user friendly, it's disjointed, takes forever to load and is extremely frustrating trying to find the basics of the course.

11. Go to reddit and learn of people who've passed the exam that will tell you the extremely low scores this app gives you but tells you you're in the top percentile.

Steps to Troubleshoot & Fix Study Hall Issues

1. Fix Study Hall Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Study Hall: Restarting the app will resolve most errors.
  2. Update the Study Hall App. Here is how:
    1. On Android goto PlayStore » Search for "Study Hall" » Open Study Hall » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Study Hall » click "UPDATE".
  3. Clear Study Hall app cache: Clearing cached data will force your app to retrieve the latest data directly from Study Hall servers.
    1. On Android, goto Settings » Apps » Select "Study Hall" » click Storage » click "Clear Cache".
  4. Check Study Hall app permissions. If any of these permissions required to use your device's features are disenabled, Study Hall might not work.
  5. Uninstall and reinstall Study Hall. If nothing else has worked, completely uninstall Study Hall then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Study Hall not working


2. Fix Study Hall Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Study Hall be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Study Hall not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Study Hall may not be able to connect to the Internet when running in the background.

Reported Issues

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