Contact NAUI Customer Service

Why should I report an Issue with NAUI Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NAUI to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Directly linked to NAUI CORE (Certifications; Online training; Resources; and Educational material), NAUI divers and dive professionals can no access key functionality directly from the app allowing them access to important resources anywhere on from their mobile device.

2. The ability to find the closest NAUI dive store and get step by step street directions is just one of the powerful features made possibly by utilising mobile technology.

3. Version 4. 0 of the NAUI Worldwide ® Mobile App continues to build on the great functionality NAUI divers and dive professionals have come to expect from the NAUI App.

1. Would still very much like to see certification cards accessible from the full website though.This app was good then all of sudden it will not open just takes me to Naui logo, uninstalled and installed several times no luck, too bad bey now I cannot access my digital certificate OkThe app stops/freezes during start up on Android.

2. Permissions to storage and location is checked.Update: received support email from dev team with steps to delete app cache and data.

3. So in settings go into permissions then look for the now we app, and change permissions to allow the now we app to have access to location and storage.

4. Storage needs to be all the time, and location can be set for eitheThe app worked for a brief period then was updated on 6/7/21 and now won't open.

5. Used to work so I could get to certification cards, now just freezes on the opening splash screen.

6. Sure would be nice if you'd just allow us to get to those cards thru the website too... If nothing else, as a backup to times like these when the app doesn't work at all.

7. Glad I have access to a hard card for my cert since they can't figure out how to have functional softwareApp does not let me put in certifications.

8. The NAUI app needs permission to access location.

9. Will re-rate once fixed.There is no option or button to save a new log entry? No use entering the information if you can't save it?Wow so easy to keep your certs (update) with the new Android problem.

10. You will not only have to go in and clear the cache and the data, but you will also have to go in and change the permissions.

11. I deleted the cache, but if I delete the data, it says that it will lose all data and accounts.

1. Fix NAUI Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NAUI: Restarting the app will resolve most errors.
2. Update the NAUI App. Here is how:
   1. On Android goto PlayStore » Search for "NAUI" » Open NAUI Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NAUI » click "UPDATE".
3. Clear NAUI Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from NAUI servers.
   1. On Android, goto Settings » Apps » Select "NAUI Mobile" » click Storage » click "Clear Cache".
4. Check NAUI app permissions. If any of these permissions required to use your device's features are disenabled, NAUI might not work.
5. Uninstall and reinstall NAUI. If nothing else has worked, completely uninstall NAUI then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NAUI not working

2. Fix NAUI Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NAUI be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NAUI not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NAUI may not be able to connect to the Internet when running in the background.