Published by Incognito Network

Report an issue with Incognito VPN.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Incognito VPN - Fast VPN & Ad ?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Incognito Network to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Incognito VPN - Fast VPN & Ad  image 1 contact Incognito VPN - Fast VPN & Ad  image 2

Incognito VPN Customer Insights

1. An build in ads tracker VPN is great, that is the reason I love it and support it, lot of VPN don't have this function or just block a little bit ads, Incognito VPN is the best VPN I try to block ads tracker build in, other VPN like NordVPN have this function but not powerful than Incognito VPN, I hope development can keep search ads and tracker to block them, the best way just like I said create a group allow user report ads, tracker, problem, GUI problem, Connection problem or other.

2. In the new version I had saw the new function and that is great, but when the app blocked a lot, the connection information will be cover, can't see the speed per second, if it allow to "scroll" in main page will be better, New future request: allow custom block, block more ads like YouTube ads and tracker I know some tracker is still working within VPN, but I know that you guys will keep improve it.

3. Create a group in telegram, allow user communication with the custom support and development, the time is change, teams must more closer customer to understand that they need and customers can immediately report the problem.

4. I have another VPN app installed, it works great and is not a greedy storage hog like this one.This app is actually good very decent ad block for phone and you can stop you're data from being exposed from sites and best thing is its free.

5. gg bois"Worked for 24 hours and the ads are back so one star, all the questions below about the product!! It suppose to get rid of ads, I was waiting to see if the free version worked?? Before I upgraded to pay for it.. what's the difference!! I m not waiting my money!!Wow, it's the fast VPN app I have ever used, faster than other apps.

6. anyway thanks again, the new slogan is great, like it.When I first downloaded this it worked now after a couple years it just keeps shutting itself off every time I try and turn it on so I removed it and reinstalled it and now I can't get past the first page to get it startedWorst vpn ever.

7. And the Adblock functions are very useful when surfing online 😉 Blocked all ads and trackers in apps and browser, super cool🤩 The Exclude Local Website from VPN makes me visiting local website as usual, feeling like no VPN 👍Great App, thanks to the team.

8. I've only used it once, updated it 4 days ago, and today it wouldn't load until it was updated again! App installs quickly and requires very little storage space, which is helpful, but the constant need to update is counterproductive and takes 6 times more storage space to update than to install! It's getting uninstalled, stopped, or disabled.

9. This adblocker eliminated every single one, theres no reason not to use it, the add blocker its self is free, this confused me at first though, but it is free, I had used this in the past with no troublesI only gave 1 star because 0 is not an option.

10. P.S: search in Google "ads block test", some of ads or tracker can't block.

11. But to let you know from other customers who are thinking to use this app the VPN isn't free but you are offered to use a free trial.

Steps to Troubleshoot & Fix Incognito VPN Issues

1. Fix Incognito VPN Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Incognito VPN: Restarting the app will resolve most errors.
  2. Update the Incognito VPN App. Here is how:
    1. On Android goto PlayStore » Search for "Incognito VPN" » Open Incognito VPN - Fast VPN & Ad » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Incognito VPN » click "UPDATE".
  3. Clear Incognito VPN - Fast VPN & Ad app cache: Clearing cached data will force your app to retrieve the latest data directly from Incognito VPN servers.
    1. On Android, goto Settings » Apps » Select "Incognito VPN - Fast VPN & Ad " » click Storage » click "Clear Cache".
  4. Check Incognito VPN app permissions. If any of these permissions required to use your device's features are disenabled, Incognito VPN might not work.
  5. Uninstall and reinstall Incognito VPN. If nothing else has worked, completely uninstall Incognito VPN then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Incognito VPN not working


2. Fix Incognito VPN Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Incognito VPN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Incognito VPN not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Incognito VPN may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Not relevant anymore

    — by Jonathan 1 year ago

  • Can you cancel my subscription?

    — by Jun Rui 2 years ago

  • Please cancel my subscription. Thought I canceled last year, but I am being charged again this year.

    — by Ana Salcedo 2 years ago