Contact Mark Customer Service

Why should I report an Issue with Mark - Clapperboard Simplified?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Impactable to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The only thing i could ask is an option choosing for sound marking playing only once or continuously as does now.Otherwise very good, except these things: No ability to write scene numbers, scrolling a lot is annoying.

2. Thank you developer.Great app and smart to keep it simple! One feature to add is press and hold to manually enter scene number.

3. What if your scene number is like 529? Lots of TV-shows also use the first 2 numbers to show the episode, so scene 1015 would be the 15th scene in episode 10.

4. So it would be really nice to have a setting for shot numbers.Simple to use and very effective way to synch my action camera, mobile camera and drone videos in post.

5. It's basic so if you have a medium sized project that's not shot in order, takes more work than necessary to setup quickly, and if you're the assistant running this, you've got a director waiting on you.I'm impressed with this software it's free and it is professional as you would expect.

6. Before you start wondering too much: scene and take numbers swipe up/down.

7. Please add "empty" before "A" at the SCENE field, so it can show only number at SCENE.

8. // Scene numbers only go up to 99.

9. Needs double tap to set scene and take #, ability to do 1 but no 1A.

10. Scene and Take: slide them up/down to change.

11. Lacking ease of use features, Dev updates? Needs dark mode- white text on black background option.

1. Fix Mark Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mark: Restarting the app will resolve most errors.
2. Update the Mark App. Here is how:
   1. On Android goto PlayStore » Search for "Mark" » Open Mark - Clapperboard Simplified » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mark » click "UPDATE".
3. Clear Mark - Clapperboard Simplified app cache: Clearing cached data will force your app to retrieve the latest data directly from Mark servers.
   1. On Android, goto Settings » Apps » Select "Mark - Clapperboard Simplified" » click Storage » click "Clear Cache".
4. Check Mark app permissions. If any of these permissions required to use your device's features are disenabled, Mark might not work.
5. Uninstall and reinstall Mark. If nothing else has worked, completely uninstall Mark then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mark not working

2. Fix Mark Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mark be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mark not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mark may not be able to connect to the Internet when running in the background.