Contact Eurail/Interrail Rail Planner Customer Service

Why should I report an Issue with Eurail/Interrail Rail Planner?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Eurail B.V. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Rail Planner App makes your Eurail or Interrail journey smooth and stress-free, whether you’re boarding your next train at the station or planning your next trip from your sofa. • Search for connections across Europe without having to hunt for wifi or use up your data. • View your day-by-day itinerary, get statistics for your trip and see your whole route on the map. • See which trains are scheduled to depart from or arrive at your chosen station in Europe. • Add a mobile Pass to My Pass and go paperless on your travels, from planning your trip to boarding the train. • Show your ticket in just a few taps to breeze through ticket inspection with your mobile Pass. • Go online to buy reservations for trains across Europe and guarantee your seat on busy routes. • Search by country and get extra discounts on ferries, buses, accommodation and more with your Pass. • Read FAQs for the app, your Pass and train services in every country for a smooth trip, wherever you’re heading.

1. Some bring you to a page about purchasing a Pass when you've already got one & are logged in into your account! I was able to purchase a reservation for Eurostar-London St Pancras Intn'l to Brussels Midi, but not on Thalys to NL & local trains though they showed up.I've used this for one full day of travel so far.

2. Practically as soon as you get on the train it stops displaying your ride and doesn't have the "show ticket" button.The app always plans the most obtuse route to your destination.

3. For example, I'm trying to get into Füssen or Hohenschwangau to visit some castles but those stations won't show up.It's good because it easily lets you see all the trains and routes you can take.

4. 2) missing stations and trains 3) no link to seat reservation system from planner 4) via option but no avoid option 4) algorithms that take you hours and miles out of the way from origin to destination.

5. When I want to add a journey to a trip I don't want then to tick a box to create a train ticket and then go find it it somewhere else.

6. Yet somehow even with ID and a ticket that was purchased from an agent that confirmed the pass had been activated, more hoops on the app that were less clear had to be jumped through to get a QR code that we honestly weren't aware was necessary.

7. There is very limited utility if you are trying to plan ahead of time for an extensive trip.

8. AVOID PURCHASE!!!!Fine for finding train routes... But for everything else it's buggy.

9. To get your pass barcode up when the inspector comes takes can take literally forever sometimes as it'll freeze up if you go through a network change (i.e. a tunnel) anytime in the 30-60 seconds it takes to load up the pass screen.

10. This may just be a issue in Spain, but it was not user friendly or intuitive.This is a Non-Intuitive app for a 1st time user of the app.

11. If you need to reserve a seat, it'll show that a trip is available even if there are no reservations left.

1. Fix Eurail/Interrail Rail Planner Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Eurail/Interrail Rail Planner: Restarting the app will resolve most errors.
2. Update the Eurail/Interrail Rail Planner App. Here is how:
   1. On Android goto PlayStore » Search for "Eurail/Interrail Rail Planner" » Open Eurail/Interrail Rail Planner » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Eurail/Interrail Rail Planner » click "UPDATE".
3. Clear Eurail/Interrail Rail Planner app cache: Clearing cached data will force your app to retrieve the latest data directly from Eurail/Interrail Rail Planner servers.
   1. On Android, goto Settings » Apps » Select "Eurail/Interrail Rail Planner" » click Storage » click "Clear Cache".
4. Check Eurail/Interrail Rail Planner app permissions. If any of these permissions required to use your device's features are disenabled, Eurail/Interrail Rail Planner might not work.
5. Uninstall and reinstall Eurail/Interrail Rail Planner. If nothing else has worked, completely uninstall Eurail/Interrail Rail Planner then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Eurail/Interrail Rail Planner not working

2. Fix Eurail/Interrail Rail Planner Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Eurail/Interrail Rail Planner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Eurail/Interrail Rail Planner not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Eurail/Interrail Rail Planner may not be able to connect to the Internet when running in the background.