Published by Queensland Rail

Report an issue with Qld Rail.
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Why should I report an Issue with Qld Rail?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Queensland Rail to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Qld Rail Customer Insights

1. Why do stations platforms signs has no direction signs to where trains are headed, Qld Rail has CCTV, PA systems and staff why aren't they been used to remind passengers not to block stairs, lifts, seats & ramps, take feet off seats on trains, why are infrastructures not being fixed example of many Park Rd electronic timetable on the footbridge out since 2020, Central lift closure PA said "From May Drug Raid" etc etc 😡Useless.

2. Redirects to websites and even when you manually type the station in the station finder it'll still request gps (and does nothing when denied) which frankly I don't trust anyone with since Facebook and whatsapp went nuts with even more data collection.

3. Better off just using the website at least it has its own content.pointless and useless, may as well just download the Translink app and it does everything this 'says' it does, plus more..Doesn't seem to work.

4. Crashed twice in a row, couldn't even use it.Why have an app without a journey planner? Link isnt loading, waste of space on the phone really.Terrible not focused on country travel.

5. Try bookinf cairns to isa or cairns to townsville with 3 kidsAs I got blocked by Qld Rail through Twitter, hopefully I get answers here.

6. Literally no value.

7. Only city.

Steps to Troubleshoot & Fix Qld Rail Issues

1. Fix Qld Rail Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Qld Rail: Restarting the app will resolve most errors.
  2. Update the Qld Rail App. Here is how:
    1. On Android goto PlayStore » Search for "Qld Rail" » Open Qld Rail » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Qld Rail » click "UPDATE".
  3. Clear Qld Rail app cache: Clearing cached data will force your app to retrieve the latest data directly from Qld Rail servers.
    1. On Android, goto Settings » Apps » Select "Qld Rail" » click Storage » click "Clear Cache".
  4. Check Qld Rail app permissions. If any of these permissions required to use your device's features are disenabled, Qld Rail might not work.
  5. Uninstall and reinstall Qld Rail. If nothing else has worked, completely uninstall Qld Rail then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Qld Rail not working


2. Fix Qld Rail Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Qld Rail be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Qld Rail not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Qld Rail may not be able to connect to the Internet when running in the background.

Reported Issues