Contact CDTA Navigator Customer Service

Why should I report an Issue with CDTA Navigator?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Capital District Transportation Authority to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Now I have to stand there at the fare reader and scan many, many times each time I ride the bus before it miraculously and inexplicably decides to read one of many attempts - or the bus driver just waves me on, whichever comes first.I like using the app since the fare is cheaper than using change ($1.30 per ride with the app), however it will occasionally charge me for rides whenever I simply open the app.

2. You have to use it but not really sure why they made this version worse and how it's this bad unless it's intentionally badIf you don't allow the app to run in the background, it cancels out all your trips you paid for and puts you back at zero so you can't use a day pass.

3. The amount of stop choices also makes it hard to just select the route and stop location you need to know the arrival time for.

4. Worked fine for the first two months I used it, but at the start of my latest monthly fare cycle, the activated QR codes became almost impossible for the onboard scanners to read.

5. It's an inconvenience when this is your only means to commute to and from work.Unreliable schedule updates, no response from multiple attempts to contact IT about "invalid read" errors when attempting to use on the bus.

6. It also won't sync to your navigator card so you can't scan it even if you've paid for rides and added your account.This app is now basically useless.

7. Everytime time I activate the pass and QR code never gets scanned.

8. I have to each time try to scan 15-20 times to get it scanned.had issue with the card as well as the app.

9. Also if my phones battery depletes and I can't scan for the bus then i should get a refund for the money I couldn't use to get in the bus so I don't get my money taken and left behind.

10. They have put back real time arrivals but for the last 4 days I can't get any arrival information.

11. your card to your mobile device if your Navigator card or vice versa... has issues especially if it's an error on their behalf.

1. Fix CDTA Navigator Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CDTA Navigator: Restarting the app will resolve most errors.
2. Update the CDTA Navigator App. Here is how:
   1. On Android goto PlayStore » Search for "CDTA Navigator" » Open CDTA Navigator » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CDTA Navigator » click "UPDATE".
3. Clear CDTA Navigator app cache: Clearing cached data will force your app to retrieve the latest data directly from CDTA Navigator servers.
   1. On Android, goto Settings » Apps » Select "CDTA Navigator" » click Storage » click "Clear Cache".
4. Check CDTA Navigator app permissions. If any of these permissions required to use your device's features are disenabled, CDTA Navigator might not work.
5. Uninstall and reinstall CDTA Navigator. If nothing else has worked, completely uninstall CDTA Navigator then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CDTA Navigator not working

2. Fix CDTA Navigator Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CDTA Navigator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CDTA Navigator not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CDTA Navigator may not be able to connect to the Internet when running in the background.