Contact CoronaMelder Customer Service

Why should I report an Issue with CoronaMelder?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Rijksoverheid to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. (I prefer Dutch for Dutch apps like this one, but I'd like to avoid crappy translations of other apps by selecting English as device language.)The app used to work fine, but now I keep getting an alet that it hasn't been able to connect to the internet for the past 24 hours, I click the alert, it dissapears, the app keeps saying that it's active, but the next day I get the same alert about it not being able to connect for the last 24 hours, so whats up with that.The idea seems good and I definitely appreciate that the app doesn't disturb your privacy.

2. The app should still be able to actively check if I've been in contact with someone with the virus (during Bluetooth hours) even when Bluetooth is currently turned off.Installed awaiting the dwelling delay on roll-out, but noticed that the notification information (on non-exposures, touch points, check moments, etc.) only appears in the notification and cannot be looked-up in the app anymore.

3. I don't see any log that tells me if the app is doing its checks and even when I check the app several times to make sure it's active, I still get a notification daily that it hasn't been checking for 24 hours (even when I keep the app open and never close it).Seems like a great app.

4. BUT a big problem is that I constantly get notifications that the app hasn't been able to check if I've been exposed for 24 HOURS.

5. Not sure whether to retain as I have a bad habit of accidentally swiping away notifications ;-)... Room for improvement I guess for the devs (this also shows a bit on what the app is actually doing, hence potentially taking away some concerns when available in the app).Everything is looking clean and using the app feels smooth.

6. You might want to add some kind of feature that allows us to disable the exposure checking when you're home.The app keeps turning off my bluetooth, when i turn it on it doens't register as turned on and keeps showing me turned off bluetooth.

7. Great for a first release though!Getting notification that phone was offline for the last 24 hrs....while streaming YouTube videos, syncing photos, actively using WhatsApp.

8. Sitting at home for 164 hours a week, I only turn on Bluetooth for the remaining 4 hours.

9. Constant functionality: Bluetooth is necessary to log devices that you have been in contact with.

10. Second, the app tells me to turn on Bluetooth while it is switched on (cannot take a screenshot; says due to security issues).

11. Under "Request coronavirus test" there's a list of symptoms, but I feel this could be improved using a nice infographic with some more detailed information.

1. Fix CoronaMelder Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CoronaMelder: Restarting the app will resolve most errors.
2. Update the CoronaMelder App. Here is how:
   1. On Android goto PlayStore » Search for "CoronaMelder" » Open CoronaMelder » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CoronaMelder » click "UPDATE".
3. Clear CoronaMelder app cache: Clearing cached data will force your app to retrieve the latest data directly from CoronaMelder servers.
   1. On Android, goto Settings » Apps » Select "CoronaMelder" » click Storage » click "Clear Cache".
4. Check CoronaMelder app permissions. If any of these permissions required to use your device's features are disenabled, CoronaMelder might not work.
5. Uninstall and reinstall CoronaMelder. If nothing else has worked, completely uninstall CoronaMelder then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CoronaMelder not working

2. Fix CoronaMelder Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CoronaMelder be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CoronaMelder not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CoronaMelder may not be able to connect to the Internet when running in the background.