Contact NS Customer Service

Why should I report an Issue with NS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nederlandse Spoorwegen to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The NS app is the official planning application for the Dutch Railways. - We use permissions for "Photo's/media/files" to save temporary files for Google Maps.

2. The app doesn't use or have access to your pictures or other media.

3. This allows maps shown in the app to be faster.

4. The terms of use for the NS App apply to the use of the NS App.

5. By using the NS App you agree to this.

1. It seems silly that you need to install a complicated phone app to take a bike on a train, and you can't simply add a bicycle tariff from a normal kiosk at the train station.

2. Then the consequences could be described as chaotic! The Schedules are wrong, it gives you the longest, not the shortest route and is constantly misleading you!!! Fix that f s a app..Nice app but constantly has problems issuing the tickets.

3. There you can change the language setting of the app from Dutch to English." I did this and it works! You just need to press one of the menu items at the bottom to refresh the screen.

4. And since people with a visual handicap cant drive, and are dependent on public transport the stitch railway is really doing a poor job.

5. Great helpful app! The developer responded to my earlier review regarding how to change the text to English! "Please go to 'Meer', select 'Instellingen and select 'Taal'.

6. By that time we had purchased tickets from the machine as we would have missed the train.

7. It often sends you on bizzare routes with extra transfers when there is a far faster and direct option available.App is pretty good overall, but lately I don't get good travel advice anymore.

8. And it takes way more time to look for your trip and later estimate if the timing will be correct because you put arriving by car or bike.Awful. That's the word describing best the app.

9. Please fix the order, it would be ideal service)This app is really poor for people with a visual handicap and or color blind.

10. I have tried to contact them but the person on the call was not responsible for the appThe journey planner is the worst of all the public transportation apps in the Netherlands.

11. I can often save 30 minutes by taking different trains, like international train between Rotterdam and Breda.

1. Fix NS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NS: Restarting the app will resolve most errors.
2. Update the NS App. Here is how:
   1. On Android goto PlayStore » Search for "NS" » Open NS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NS » click "UPDATE".
3. Clear NS app cache: Clearing cached data will force your app to retrieve the latest data directly from NS servers.
   1. On Android, goto Settings » Apps » Select "NS" » click Storage » click "Clear Cache".
4. Check NS app permissions. If any of these permissions required to use your device's features are disenabled, NS might not work.
5. Uninstall and reinstall NS. If nothing else has worked, completely uninstall NS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NS not working

2. Fix NS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NS may not be able to connect to the Internet when running in the background.