Contact FPT Play Customer Service

Why should I report an Issue with FPT Play for Android TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Công Ty Cổ Phần Viễn Thông FPT to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Ứng dụng FPT Play for Android TV đa nền tảng với hàng trăm kênh truyền hình Việt Nam và quốc tế, hàng nghìn giờ phim truyện và show giải trí hấp dẫn.

2. Hàng trăm giờ TV Show với những chương trình Livestream show ca nhạc và thời trang hot nhất, đặc biệt hàng tuần sẽ có phát song song show Running Man nổi tiếng của Hàn Quốc.

3. Giao diện hiện đại, thân thiện, tốc độ nhanh, ổn định, chất lượng chuẩn HD trên mọi nền tảng, FPT Play mang đến cho người dùng trải nghiệm giải trí trọn vẹn mọi lúc, mọi nơi.

4. Các chương trình thiếu nhi đầy màu sắc và phong phú dành riêng cho bé yêu sẽ giúp bố mẹ an tâm hơn trong việc quản lý việc xem video trên thiết bị di động của trẻ.

5. Hàng nghìn giờ phim bộ đình đám của Hàn Quốc, Trung Quốc, Thái Lan, Ấn Độ...

6. Chuyên mục Thể thao cập nhật đầy đủ tình hình thể thao trong nước và quốc tế.

7. Hãy cùng khám phá sự mới lạ và phong phú mỗi ngày trên FPT Play!

1. Worst app!Control panel for mobile sucks, any other feature such as forward/backward or pause/play button, volume or quality settings are all disabled while trying to watch the videoI pay money and I still have to watch ads? How greedy can you be? If I still have to watch ads, I'll just watch youtube with adblocks on and it'll be free + better.Very bad app, crashed all the time.

2. Why did you build the mobile app while all it serves is exploiting time of customers who want to log in the app asap and start watching their favorite shows? Suggest you redo the user research and run more testings.

3. Missing a lot of chanels and stoppef re- play featureStupid login feature for mobile device, it takes too much time to access unnecessarily lengthy steps.

4. I wont use fpt service anymore.Nice app but why can't I skip forward or backword while watching movies?Like the movies but i would like it better if it was in englishStreaming for champions league final is interrupted continuously.

5. That is not what i paid for.

1. Fix FPT Play Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FPT Play: Restarting the app will resolve most errors.
2. Update the FPT Play App. Here is how:
   1. On Android goto PlayStore » Search for "FPT Play" » Open FPT Play for Android TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FPT Play » click "UPDATE".
3. Clear FPT Play for Android TV app cache: Clearing cached data will force your app to retrieve the latest data directly from FPT Play servers.
   1. On Android, goto Settings » Apps » Select "FPT Play for Android TV" » click Storage » click "Clear Cache".
4. Check FPT Play app permissions. If any of these permissions required to use your device's features are disenabled, FPT Play might not work.
5. Uninstall and reinstall FPT Play. If nothing else has worked, completely uninstall FPT Play then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FPT Play not working

2. Fix FPT Play Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FPT Play be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FPT Play not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FPT Play may not be able to connect to the Internet when running in the background.