Published by China Mobile Hong Kong Co. Ltd.

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Why should I report an Issue with TV Dongle Remote for Android?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of China Mobile Hong Kong Co. Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

TV Dongle Remote Customer Insights

Steps to Troubleshoot & Fix TV Dongle Remote Issues

1. Fix TV Dongle Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TV Dongle Remote: Restarting the app will resolve most errors.
  2. Update the TV Dongle Remote App. Here is how:
    1. On Android goto PlayStore » Search for "TV Dongle Remote" » Open TV Dongle Remote for Android » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TV Dongle Remote » click "UPDATE".
  3. Clear TV Dongle Remote for Android app cache: Clearing cached data will force your app to retrieve the latest data directly from TV Dongle Remote servers.
    1. On Android, goto Settings » Apps » Select "TV Dongle Remote for Android" » click Storage » click "Clear Cache".
  4. Check TV Dongle Remote app permissions. If any of these permissions required to use your device's features are disenabled, TV Dongle Remote might not work.
  5. Uninstall and reinstall TV Dongle Remote. If nothing else has worked, completely uninstall TV Dongle Remote then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TV Dongle Remote not working


2. Fix TV Dongle Remote Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TV Dongle Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TV Dongle Remote not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TV Dongle Remote may not be able to connect to the Internet when running in the background.

Reported Issues