Published by RTBF on Nov 16, 2023

Report an issue with RTBF Auvio.
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Why should I report an Issue with RTBF Auvio : direct et replay?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of RTBF to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact RTBF Auvio : direct et replay image 1 contact RTBF Auvio : direct et replay image 2

About RTBF Auvio : direct et replay

1. Profitez pleinement de l’expérience Auvio : l’application est optimisée pour un usage fluide sur smartphone et tablette. 4) Accédez à plus de 3000 heures de direct chaque mois : Diables Rouges, Football, F1, Tennis, Moto GP, séries, JT, météo, actualités, trafic info, exclus web, Lotto, Euromillions, etc. - Évitez des surcoûts de forfait mobile : avec un accès rapide au paramétrage "Autoriser la connexion Wi-Fi uniquement", vous pouvez brider la consommation en 3G/4G.

2. Profitez d’un accès en continu et en direct à toutes les chaînes radio de la RTBF (La Première, Classic 21, Tipik, Vivacité, Musiq 3, Tarmac) et restez à jour concernant l’actualité et l’info trafic, la météo, l’actualité culturelle, les dernières tendances.

3. Profitez d’un accès en continu et en direct à toutes les chaînes TV de la RTBF (La Une, Tipik, La Trois) ainsi qu’aux émissions de radio filmées (Tipik Vision, La Première, Vivacité, …).

4. L’application Auvio tient compte de votre train de vie et de vos envies, vous décidez quand et où parcourir gratuitement les programmes audio et vidéo des chaînes de la RTBF (info, sport, météo, radios et webradios, documentaires, …).

5. Séries, Films, Info, Sport, Football, Humour, Divertissement, Vie quotidienne, Documentaires, Culture, Musique et OUFtivi (la chaîne pour enfants).

6. Vous pouvez aussi consulter les prochains directs afin d’être certain de ne rien louper ou revoir une émission en utilisant la fonction replay.

7. Visionnez partout, en direct ou en différé, vos émissions préférées de la RTBF.

8. Découvrez également des webradios exclusives.

9. Ne manquez pas vos séries préférées comme “plus belle la vie” ou encore “demain nous appartient”.

RTBF Auvio Customer Insights

1. Even with a high speed connection, I get constant buffering and errors which leads me to believe the servers just can't keep up with the demand (especially problematic during live events like F1 and football).Horrible. It lags all the time Connection errors all the time Can't even cast it on my TV Living abroad, it is very hard for me to watch Belgian news on TV.

2. The ads also have a higher volume than the actual show so careful if you use earphones.Great content but very slow, and unability to play anything in the background is extremely limiting when listening to radio/podcasts.

3. It's not the first time it happensJust terrible, it only works to show ads, not the actual contentDoes not work anymore.

4. Even when putting it on the website and displaying through HDMI cable, it lags all the time (~250mb Internet connection where I live).

5. The program doesnt work and you need to refresh? Watch ads again.

6. No application available for Samsung smart TVs.Bloated, slow and paranoid with a lot of missing functionalities.

7. program? There are much better and cheap services out there (Netflix, Prime etc.). Like many other reviewers had already stated, fix it or remove it.

8. You want to see a program? before you need to watch ads.

9. I will desinstall it.The ads implementation has been improved (shorter) but unfortunately the servers just can't keep up.

10. Very very bad technology in a digital age.Dies6not work anymore on Fire stick.

11. Cannot load the data, it asks me to retry later, but it's been months now.

Steps to Troubleshoot & Fix RTBF Auvio Issues

1. Fix RTBF Auvio Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart RTBF Auvio: Restarting the app will resolve most errors.
  2. Update the RTBF Auvio App. Here is how:
    1. On Android goto PlayStore » Search for "RTBF Auvio" » Open RTBF Auvio : direct et replay » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RTBF Auvio » click "UPDATE".
  3. Clear RTBF Auvio : direct et replay app cache: Clearing cached data will force your app to retrieve the latest data directly from RTBF Auvio servers.
    1. On Android, goto Settings » Apps » Select "RTBF Auvio : direct et replay" » click Storage » click "Clear Cache".
  4. Check RTBF Auvio app permissions. If any of these permissions required to use your device's features are disenabled, RTBF Auvio might not work.
  5. Uninstall and reinstall RTBF Auvio. If nothing else has worked, completely uninstall RTBF Auvio then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing RTBF Auvio not working


2. Fix RTBF Auvio Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make RTBF Auvio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to RTBF Auvio not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, RTBF Auvio may not be able to connect to the Internet when running in the background.

Reported Issues