Contact Minsk Guide Customer Service

Why should I report an Issue with Minsk Guide?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Alex Nalivko to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Спасибо создателям!На карте и в расписании нет станций метро, в настройках при этом метро учитываетсяИз программы пропало метро 😐Самое удобное и информативное приложение для общественного транспорта уже много лет.

2. I only see 'google play services are updating'Difficult to use and not informative.Student-made obsolete joke.Перестало обновляться расписание - процесс якобы "обновления" занимает долю секунды, прогресс бар моментально добегает до конца.

3. Иногда обновление начинается и зависает на 5%.Время расписания в приложении не совпадает с фактическим расписанием движения транспорта.Отлично. Много раз выручало это приложение.

4. Recommendation: when the user saves a stop with a name that we can search this name on the search panel, eg: home, work, babushka's etc )))can't open.

5. I love it, but yoy really need to add marshrutkas asap, at least the roads if you can't control when are they going to be in each stop, it would be of great help .

6. В результате ничего не происходит, расписание все так же out of date.

7. I recommend this app for foreigners and minsk citizens.

1. Fix Minsk Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Minsk Guide: Restarting the app will resolve most errors.
2. Update the Minsk Guide App. Here is how:
   1. On Android goto PlayStore » Search for "Minsk Guide" » Open Minsk Guide » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Minsk Guide » click "UPDATE".
3. Clear Minsk Guide app cache: Clearing cached data will force your app to retrieve the latest data directly from Minsk Guide servers.
   1. On Android, goto Settings » Apps » Select "Minsk Guide" » click Storage » click "Clear Cache".
4. Check Minsk Guide app permissions. If any of these permissions required to use your device's features are disenabled, Minsk Guide might not work.
5. Uninstall and reinstall Minsk Guide. If nothing else has worked, completely uninstall Minsk Guide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Minsk Guide not working

2. Fix Minsk Guide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Minsk Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Minsk Guide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Minsk Guide may not be able to connect to the Internet when running in the background.