Contact My Metro Customer Service

Why should I report an Issue with My Metro?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Metro Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Then, access information and services offered by the store. - Scan the bar codes of the products that interest you to learn more about their attributes in a snap. - Consult coupons tailored to your tastes and add them with a single click. - Manage your account, including your personal information, your cards, and your order history, with ease.

2. With the My Metro app, you can benefit from pickup or delivery, and you can track your order with ease. - Browse through the weekly flyer with ease, discover the very best specials, and take advantage of the current promotions to save big. - Find the Metro that’s closest to you.

3. On the My Metro app, you’ll find the same aisles as those in-store (organic groceries, fruits & vegetables, beverages, meat & poultry, frozen, pantry, etc. ). - Shop directly on your app quickly and easily.

4. Welcome to My Metro – the app that lets you do your groceries from your phone to save money and time.

5. Get access to thousands of products, exclusive offers and coupons, weekly flyers and more.

6. With its rethought design and numerous personalized tools, the My Metro app will simplify your daily life.

7. To help you eat better, the My Metro app helps you make informed choices while you shop with "Better Choices for Better Living". - Quickly learn about product attributes by scanning the barcode. - Filter products with over 30 filters such as Organic, Paleo, Keto, Low FODMAP, Gluten-Free, and more.

1. It's great that you can order your groceries from the app itself now, too bad it doesn't workI have been using this app successfully for a few years now without any problems, but a few weeks ago the Home screen stopped loading anything: "No data available" along the top scroll of offers, no air miles points coupons that I can take advantage of, and "an error occurred" loading the week's specials.

2. Don't make updates that waste our time and energy ⚡As others are saying, this was a great app and easy to download my Metro coupons and get extra Air Miles.

3. Why not send an email after the update, informing people to log-in and make the changes ahead if time.Disappointing, can't find the smart phone nav at the bottom of the screen.

4. I thought maybe a new update had messed things up, but I just noticed the app hasn't been updated in 5 years! So what gives, why the sudden glitch??New updates suck for June 2023.

5. If we already have an account with metro, we should be able to just place a delivery/pickup order through the app and not some third-party website.

6. I like shopping at Metro but unfortunately I won't be until they get this fixed, we need to save where we can.The new Metro app does not allow one to add items from the flyer to a shopping list.

7. Typically, a UX...UI refresh is meant to improve the user journey, not so in this case.Now the app won't allow me to log in AT ALL for no apparent reason (I have the most up to date version) I get an infinite 'your session has expired, please try again after logging in' after I log in and I'm NOT on a VPN and I am on wifi.

8. What is super annoying the after an update I have to re-sign everything in and wait for a conformation email to use the app... which always happens when????? Right as your about to pay for your groceries.

9. UPDATE: 6/25/2023 The new Metro app navigation overlaps the Android navigation (III □ V); e.g. clicking on 'flyer' exits the app.

10. PLEASE add a delivery/pickup system! The only thing I could find was very shady and I had to make an account in order to place an order.

11. You can't adjust your screen brightness with the app open, or even turn off the option to bring up your card's bar code when your phone is rotated.

1. Fix My Metro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Metro: Restarting the app will resolve most errors.
2. Update the My Metro App. Here is how:
   1. On Android goto PlayStore » Search for "My Metro" » Open My Metro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Metro » click "UPDATE".
3. Clear My Metro app cache: Clearing cached data will force your app to retrieve the latest data directly from My Metro servers.
   1. On Android, goto Settings » Apps » Select "My Metro" » click Storage » click "Clear Cache".
4. Check My Metro app permissions. If any of these permissions required to use your device's features are disenabled, My Metro might not work.
5. Uninstall and reinstall My Metro. If nothing else has worked, completely uninstall My Metro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Metro not working

2. Fix My Metro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Metro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Metro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Metro may not be able to connect to the Internet when running in the background.