Contact OMOTENASHI GUIDE Customer Service

Why should I report an Issue with OMOTENASHI GUIDE -Lite-?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 株式会社昭文社 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The smartphone's microphone is used when receiving announcements. *By sending your inquiry to the e-mail address below, Yamaha Corporation may use the information you provide and may forward it to any third party in Japan and even in other countries, so that Yamaha Corporation can answer your inquiry.

2. Just flowing Japanese announcements, it will translate into other foreign language automatically or translate the announcements into written format.

3. Yamaha Corporation may keep your data as business record.

4. Using "Omotenashi Guide" app will overcome these concerns!

5. Open the app where there is an "OMOTENASHI GUIDE" mark!

6. Step 1: When an announcement is playing and you want to know what it says...

7. You may refer the right on personal data such as right in EU and shall post inquiry again through the e-mail address when you find problem on your personal data.

1. No weather and no timing of the destination that I am going.ดีอยู่นะ ออฟไลน์ได้ด้วย แต่อยากให้ตรงค้นหาพื้นที่ได้เลย ไม่ต้อง all area ก่อนGood that i can use it offline and it does gives good advice on food.Useful info for first time visitors to JapanGood applicationIt crashes sometimes on Android Nougat.

2. For food section please categorize for vegan and vegetarian food shops and restaurants too.I don't wish to give star.

1. Fix OMOTENASHI GUIDE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OMOTENASHI GUIDE: Restarting the app will resolve most errors.
2. Update the OMOTENASHI GUIDE App. Here is how:
   1. On Android goto PlayStore » Search for "OMOTENASHI GUIDE" » Open OMOTENASHI GUIDE -Lite- » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OMOTENASHI GUIDE » click "UPDATE".
3. Clear OMOTENASHI GUIDE -Lite- app cache: Clearing cached data will force your app to retrieve the latest data directly from OMOTENASHI GUIDE servers.
   1. On Android, goto Settings » Apps » Select "OMOTENASHI GUIDE -Lite-" » click Storage » click "Clear Cache".
4. Check OMOTENASHI GUIDE app permissions. If any of these permissions required to use your device's features are disenabled, OMOTENASHI GUIDE might not work.
5. Uninstall and reinstall OMOTENASHI GUIDE. If nothing else has worked, completely uninstall OMOTENASHI GUIDE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OMOTENASHI GUIDE not working

2. Fix OMOTENASHI GUIDE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OMOTENASHI GUIDE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OMOTENASHI GUIDE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OMOTENASHI GUIDE may not be able to connect to the Internet when running in the background.