Contact StarrySky Camera Customer Service

Why should I report an Issue with StarrySky Camera?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cariya Japan Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please, explain more clearly how to take a picture...This should be a five star app, But (Some models might not be able to set adequate exposure level) Please provide option in this app to enable camera 2 API, all phones with Android 9 and above have full or partial support for camera 2 Api, now some models come with it already enabled, while some don't, in my case, my phone's doesn't, and needs option in camera apps to enable it, with it enabled my phone can support real shutterspeed of up to 1/2 and manual ISO setting of upto ISO 25600, pls fixVery good concept but needs more work.

2. Not worth downloading this app, its a waste of your time.Please upload a guide to your interface i cannot understand what 1 star 2 star 3 star mean please help Edit: OK thanks but also what Is the meaning of the landscape with stars on the side of 3 star button Edit 2: there are 4 buttons "HDR" ,1 star ,2 star ,3star, a hill picture.

3. More time can allow more light to capture not only faint stars but also milky way.Simple and easy to use but the last setting is reset to default each time after the picture is captured.Good concept, but doesn't quite make it.

4. The shutter speed time needs to increase more to match the camera hardware, it's now only 1/8sec.

5. To tap shutter? To tap once, wait for a minute and to tap second time? I did all of that, but not a single photo was taken.

6. Somehow camera works in burst mode, bu this is too little to make it valuable.

7. Switching to an edit/share screen after taking a shot is useless, and reseta all settings upon return.The app does not work whatsoever.

8. If i try to photo night sky, after pressing the shutter I see message "bulb mode".

9. And what I have to do now to actually take the picture? To press once more and hold it for a minute? Total mess.

10. I am asking about the hill picture.

11. Barely works, only in burst mode.

1. Fix StarrySky Camera Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart StarrySky Camera: Restarting the app will resolve most errors.
2. Update the StarrySky Camera App. Here is how:
   1. On Android goto PlayStore » Search for "StarrySky Camera" » Open StarrySky Camera » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for StarrySky Camera » click "UPDATE".
3. Clear StarrySky Camera app cache: Clearing cached data will force your app to retrieve the latest data directly from StarrySky Camera servers.
   1. On Android, goto Settings » Apps » Select "StarrySky Camera" » click Storage » click "Clear Cache".
4. Check StarrySky Camera app permissions. If any of these permissions required to use your device's features are disenabled, StarrySky Camera might not work.
5. Uninstall and reinstall StarrySky Camera. If nothing else has worked, completely uninstall StarrySky Camera then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing StarrySky Camera not working

2. Fix StarrySky Camera Server issues & Internet Connection

1. Check network connection: An unstable Internet will make StarrySky Camera be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to StarrySky Camera not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, StarrySky Camera may not be able to connect to the Internet when running in the background.