Contact JD.ID Seller Center Customer Service

Why should I report an Issue with JD.ID Seller Center?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PT.JingDong Indonesia Pertama to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Sometimes , it's difficult to input shipping number, as the system showing '...failed, try again later...' it wouldn't be a problem if customer services work on weekend, on the contrary, the delivery services only give 2 days, so, it would be trouble if shipping number failed, while the orders occur on weekend, please fix it, as this is so annoyingThe WORST ecommerce apps ever! Hard to input tracking numbers, always error and the notification appears in chinese characters, come on..Not everyone understand chinese alphabets.

2. I don't know is it because not compatible with my phone or the app actually poor quality.No notification for new order, no notification for new chat from customer.. Then I loose all order User interface less friendly, not functioning properlyAfter updated to newest update, can't open it at all.

3. Seriously, if it takes so much time for every single thing, when are we going to start selling? Waste of time!The app is not yet ready to launch ,i guess .

4. This apps really needs improvement, otherwise will left behind soonIt's hard to type a messages, always said wrong parameters, and keep restart or stop function or can't type anything.

5. And they give the wrong shipping fee ,i become a seller to receive gain not loss .

6. Linking their API to stock management app takes 1 week, but fact it took over a month.

7. The service from customer service takes really long time.

8. Uploaded product need to be checked, and it will take 2 days, However my goods were not cleared even after a week.

9. not recommended to become seller in jd id.Oh mann... This app isn't ready yet for seller.

10. JDID please launch your app after you finished it.Forced closed this app when I launch it.

11. It's really annoying, i hope IT engineer from jd.id can fix it, then i'm willing to changes this review star.

1. Fix JD.ID Seller Center Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JD.ID Seller Center: Restarting the app will resolve most errors.
2. Update the JD.ID Seller Center App. Here is how:
   1. On Android goto PlayStore » Search for "JD.ID Seller Center" » Open JD.ID Seller Center » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JD.ID Seller Center » click "UPDATE".
3. Clear JD.ID Seller Center app cache: Clearing cached data will force your app to retrieve the latest data directly from JD.ID Seller Center servers.
   1. On Android, goto Settings » Apps » Select "JD.ID Seller Center" » click Storage » click "Clear Cache".
4. Check JD.ID Seller Center app permissions. If any of these permissions required to use your device's features are disenabled, JD.ID Seller Center might not work.
5. Uninstall and reinstall JD.ID Seller Center. If nothing else has worked, completely uninstall JD.ID Seller Center then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JD.ID Seller Center not working

2. Fix JD.ID Seller Center Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JD.ID Seller Center be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JD.ID Seller Center not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JD.ID Seller Center may not be able to connect to the Internet when running in the background.