Published by Brother Industries, Ltd. on Jul 30, 2024

Report an issue with Brother SupportCenter.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Brother SupportCenter?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Brother Industries, Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Brother SupportCenter image 1 contact Brother SupportCenter image 2

About Brother SupportCenter

1. Brother SupportCenter App will provide you how to setup your Brother products, manuals, FAQ & Troubleshooting, and contact to Brother customer service.

2. You can check which app is compatible with your product on your local Brother website.

3. You can view your product network status, serial number, and remaining amount of supplies.

4. From 17 March 2025, the Brother SupportCenter app will no longer be available for downloading or use.

5. You can view various information about your product supplies.

6. Visit the Brother support website at support. brother. com.

7. You can view product setup video and/or setup guide.

8. You can order supplies on-line, check genuine, recycle information, and so on.

9. After the discontinuation date, use the apps and online help resources listed below.

10. You can check or change the country and language setting.

11. Note: Some menues are available only to limited models.

Brother SupportCenter Customer Insights

1. I Keeping 2016 Very old 😪Brother printer T420W head problem in just 2 years (home use), it has been 20 days since giving it to the service center for repair, but it has not been fixed till date.

2. My only qualm is, I wish the name for the icon on androids would have the word "Brother" in it! I can't easily search among my apps for it because the icon name is "SupportCenter" with no spaces 🤦🏾 ♀️🙄Downloaded as website says to use it, as you can 'contact brother directly from the app'.

3. The printing is so slow that even for a two page print it's preferable to boot the laptop and print from it than wait for printing of the second page to finish.Most useless app.

4. It showed me that the drivers and software are available but did not show where they were (link or otherwise) or offer to download them.Worst printer... bought DCP-2541dw and it s prints are awful.

5. I loaded it to my android device because my printer was not showing up under the Brother iPrint and iScan app.

6. end up need to select the country you reside in.Love this for my sewing machine(CS7000X), its been very helpful figuring out this machine as its my first sewing machine.

7. Uninstalled as useless.DONT BUY THIS PRINTER IF YOU DON'T HAVE WINDOWS.

8. Network settings are not visible at all and when I press wifi button it shows print layout options.

9. That's why the 1 star.That Machine The Printer 🖨 😳.

10. When installing drives on pc the printer is not detected during installation.

11. The print service plugin works perfectly (5 stars).

Steps to Troubleshoot & Fix Brother SupportCenter Issues

1. Fix Brother SupportCenter Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Brother SupportCenter: Restarting the app will resolve most errors.
  2. Update the Brother SupportCenter App. Here is how:
    1. On Android goto PlayStore » Search for "Brother SupportCenter" » Open Brother SupportCenter » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Brother SupportCenter » click "UPDATE".
  3. Clear Brother SupportCenter app cache: Clearing cached data will force your app to retrieve the latest data directly from Brother SupportCenter servers.
    1. On Android, goto Settings » Apps » Select "Brother SupportCenter" » click Storage » click "Clear Cache".
  4. Check Brother SupportCenter app permissions. If any of these permissions required to use your device's features are disenabled, Brother SupportCenter might not work.
  5. Uninstall and reinstall Brother SupportCenter. If nothing else has worked, completely uninstall Brother SupportCenter then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Brother SupportCenter not working


2. Fix Brother SupportCenter Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Brother SupportCenter be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Brother SupportCenter not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Brother SupportCenter may not be able to connect to the Internet when running in the background.

Reported Issues