Contact GLOBE Observer Customer Service

Why should I report an Issue with GLOBE Observer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NASA  to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. By using the GLOBE Observer app, you are joining the GLOBE community and contributing important scientific data to NASA and GLOBE, your local community, and students and scientists worldwide.

2. GLOBE Clouds allows observers to make regular observations of the Earth’s cloud cover and compare them to NASA satellite observations.

3. With GLOBE Mosquito Habitat Mapper, users locate mosquito habitats, observe and identify mosquito larvae, and reduce the potential threat of mosquito borne disease.

4. Observations you collect and submit with this app are designed to help scientists better understand satellite data collected by NASA from space.

5. GLOBE Land Cover is designed to allow users to document what is on the land (trees, grass, buildings, etc. ).

6. GLOBE Trees asks users to estimate a tree’s height by taking pictures of trees with their device and answering a few questions.

7. GLOBE Observer invites you to make observations of the Earth around you.

8. The current version includes four capabilities.

9. Additional capabilities may be added.

10. The Global Learning and Observations to Benefit the Environment (GLOBE) Program is an international science and education program that provides students and the public worldwide with the opportunity to participate in data collection and the scientific process, and contribute meaningfully to our understanding of the Earth system and global environment.

1. It seems you've indeed earned your dismal overall rating.Didn't work for me on Samsung J7, but I believe this phone doesn't have a sensor for angle the app needs as a couple other apps don't work of similar angle or location usage.

2. Regarding the information I (we the users) provide to NASA, is it possible for other federal/government agencies to have access to? At this time is it shared with other agencies/departments? I admit these questions are mostly just academic without any significant real life applications since we are just proving our location and pics of land/cloud, but I'm just curious.

3. First of all the app is hard to use, the fact that you have to go through so many menus and screens to map a tree is disruptive, another huge problem i had is when taking picture, i have a samsung s9 so the pictures should look good enough but that isnt the case since the app camera doesnt focus or let me try to focus.

4. Would rather use app photo compass screen.Tried to make an account and after the account creation process failed and froze, my pw became "invalid." My email was also listed as "already in use." After attempting a pw reset, I was immediately barred from the account until an arbitrarily decided upon time.

5. I didn't get reply of it.I really want to participate, and it looks like fun to measure the height of trees, but every time I try it pops up with an error saying "Invalid angles Please step away from the tree to better measure the top and bottom".

6. Only 2 issues I've had is that twice now the compass settings for taking cloud cover had been reversed (probably not a big issue on the whole).

7. The problem is when i am hoing to take observation their is only appear names and the questions not the pictures appear of the cloud type.

8. Phone GPS = ok Samsung phone compass app = ok I have to take photos manually.

9. when I try to send photos at the end of my observation, the pictures do not appear in the columns, and the gallery only shows blank white photos.

10. When taking photos, the compass is 90 - 180 degrees out.

11. 👍This app is an amazing idea and a great help for me to map trees as part of college work buuuut it could definitely use some improvements.

1. Fix GLOBE Observer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GLOBE Observer: Restarting the app will resolve most errors.
2. Update the GLOBE Observer App. Here is how:
   1. On Android goto PlayStore » Search for "GLOBE Observer" » Open GLOBE Observer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GLOBE Observer » click "UPDATE".
3. Clear GLOBE Observer app cache: Clearing cached data will force your app to retrieve the latest data directly from GLOBE Observer servers.
   1. On Android, goto Settings » Apps » Select "GLOBE Observer" » click Storage » click "Clear Cache".
4. Check GLOBE Observer app permissions. If any of these permissions required to use your device's features are disenabled, GLOBE Observer might not work.
5. Uninstall and reinstall GLOBE Observer. If nothing else has worked, completely uninstall GLOBE Observer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GLOBE Observer not working

2. Fix GLOBE Observer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GLOBE Observer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GLOBE Observer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GLOBE Observer may not be able to connect to the Internet when running in the background.