Contact IQ Globen (IQ Globe) Customer Service

Why should I report an Issue with IQ Globen (IQ Globe)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Globen to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Not so much.. Very confusing and doesn't work without it asking to download additional resources.

2. It need s too much patience that children don t have I expected much moreIt keeps asking me to download additional resources.

3. Just keeps saying I need to download - 1gb extra resources which it won't do, even though I have a lot more than that available on my phone.

4. Please fix it or recommend another app that works.All the app does, no matter what subject I select, is say that it needs to download additional resources.

5. When choosing to download content I get a popup in russian (I chose English as the language of choice) saying that the content has already been downloaded, after that I only see a loading screen.

6. And when you try again it flicks to a download page which doesn't do anything and sends you back to the same request to download more resources.not optimised yet in terms of user interfaceVery unstable app.

7. Summary: Materials were well prepared, but the implementation sucks.Works fine on my phone but the camera doesn't work properly on my son's tablet.

8. AR function doesn't work on my globe (good ligthning conditions, internal light switched off).

9. Download cannot be interrupted or paused and progress is unclear because when progress moves to 100% it starts to download a next part and it is hard to tell how many parts are there.

10. No additional resources seem to download when I try to do it in settings.

11. When trying to use the app with the globe bought specifically for this reason, it doesn't interact with the phone.

1. Fix IQ Globen (IQ Globe) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart IQ Globen (IQ Globe): Restarting the app will resolve most errors.
2. Update the IQ Globen (IQ Globe) App. Here is how:
   1. On Android goto PlayStore » Search for "IQ Globen (IQ Globe)" » Open IQ Globen (IQ Globe) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IQ Globen (IQ Globe) » click "UPDATE".
3. Clear IQ Globen (IQ Globe) app cache: Clearing cached data will force your app to retrieve the latest data directly from IQ Globen (IQ Globe) servers.
   1. On Android, goto Settings » Apps » Select "IQ Globen (IQ Globe)" » click Storage » click "Clear Cache".
4. Check IQ Globen (IQ Globe) app permissions. If any of these permissions required to use your device's features are disenabled, IQ Globen (IQ Globe) might not work.
5. Uninstall and reinstall IQ Globen (IQ Globe). If nothing else has worked, completely uninstall IQ Globen (IQ Globe) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing IQ Globen (IQ Globe) not working

2. Fix IQ Globen (IQ Globe) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make IQ Globen (IQ Globe) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to IQ Globen (IQ Globe) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, IQ Globen (IQ Globe) may not be able to connect to the Internet when running in the background.