Contact SmartGlobe Customer Service

Why should I report an Issue with SmartGlobe?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Oregonscientific to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. 20 years ago, a "smart" globe costing $100+ would have all kinds of cool features that were fun to explore, was well made, and not dependent on other devices.

2. We set up in Spanish and he is having a ball answering quiz questions (capitals of countries, when was the Eiffel tower built, etc.) He can make dinosaurs and tigers appear, learn about them and also project them through my cell phone camera so it seems they are walking in my house.

3. This app does NOT work... the globe is a total waste of money.The AR is only ok.

4. But at the end of the day, it does what it says it does, I guess.I purchased the smart globe for the AR factor.

5. Today, $150 apparently gets you a cheap, hollow ball with poorly-placed stickers on it that probably cost $3 to manufacture, and the "smart" features are basically unfinished.

6. There are no decent instructions for the app, so it's trial and error, but what works is fascinating to him and he is very happy with the globe and the app.

7. Wasted $60 on nothing but a glorified nightlight :(Bought the globe that this app accompanies for my boys birthday.

8. I have held it many different ways and distances...still nothingWe have tried three different devices and have never gotten past the sign-in screen.

9. It worked first time for me, unlike for others, but it's a very awkward app to use with the globe.

10. He loves the globe and the constellations that show in the dark.

11. I love the globe so much, but I would love it more if the ar worked.A little clunky.

1. Fix SmartGlobe Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SmartGlobe: Restarting the app will resolve most errors.
2. Update the SmartGlobe App. Here is how:
   1. On Android goto PlayStore » Search for "SmartGlobe" » Open SmartGlobe » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SmartGlobe » click "UPDATE".
3. Clear SmartGlobe app cache: Clearing cached data will force your app to retrieve the latest data directly from SmartGlobe servers.
   1. On Android, goto Settings » Apps » Select "SmartGlobe" » click Storage » click "Clear Cache".
4. Check SmartGlobe app permissions. If any of these permissions required to use your device's features are disenabled, SmartGlobe might not work.
5. Uninstall and reinstall SmartGlobe. If nothing else has worked, completely uninstall SmartGlobe then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SmartGlobe not working

2. Fix SmartGlobe Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SmartGlobe be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SmartGlobe not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SmartGlobe may not be able to connect to the Internet when running in the background.