Published by Institute for Earth Observations at Palmyra Cove

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Why should I report an Issue with HoloGLOBE?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Institute for Earth Observations at Palmyra Cove to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

HoloGLOBE Customer Insights

1. I can't find any instructions either.Terrible it did not even work don't install this it is just a waste of spacebeautiful app design the globe at your hands bad ass 🀘🀘🀘🀘Tho6 is this about it this morning to London on July and 6dhs for me if the following questions I have regarding the house when in Shmestar for mewow that was the best aapOne of the best apps I've EVER experienced.

2. Great for visualizing earth science data! Currently using with a cardboard Merge Cube, which can be a little hinky, but I've been told the foam cube is much better.

3. Planning to pick one up soon.Is this app even relevant now? The earth hologram did show up on my mobile screen but I can't interact in any way, nothing is happening.

4. I notice all the reviews are close to a year old so that's why I asked if it was no longer relevant.

5. Outstanding work, guys.

6. How can this stuff be free? Simply stunning.

7. This was a gift to my son so I have no idea how old it is or anything.

Steps to Troubleshoot & Fix HoloGLOBE Issues

1. Fix HoloGLOBE Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HoloGLOBE: Restarting the app will resolve most errors.
  2. Update the HoloGLOBE App. Here is how:
    1. On Android goto PlayStore » Search for "HoloGLOBE" » Open HoloGLOBE » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HoloGLOBE » click "UPDATE".
  3. Clear HoloGLOBE app cache: Clearing cached data will force your app to retrieve the latest data directly from HoloGLOBE servers.
    1. On Android, goto Settings » Apps » Select "HoloGLOBE" » click Storage » click "Clear Cache".
  4. Check HoloGLOBE app permissions. If any of these permissions required to use your device's features are disenabled, HoloGLOBE might not work.
  5. Uninstall and reinstall HoloGLOBE. If nothing else has worked, completely uninstall HoloGLOBE then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HoloGLOBE not working


2. Fix HoloGLOBE Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HoloGLOBE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HoloGLOBE not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HoloGLOBE may not be able to connect to the Internet when running in the background.

Reported Issues